- Official Website How does Notice Board operate?
- Official Website I set my main character but it does not show on the Website.
- Official Website I'm trying to submit CS but I can't select a category.
- ID/Sign up I forgot my website password. How can I find it?
- ID/Sign up I forgot my ID. How can I find it?
Can't find the answer you're looking for
on the FAQ? Please send a ticket through Customer Service
Install and RunQ.I get 0xE0191009 Xigncode when logging in
The Xigncode is an issue that may occur if the update was not properly applied. Please follow the steps below to fix this issue.
1. Download the xmag.xem file linked below.
2. Replace the same file in your Black Desert folder.
- 64bit Client File Path: Black Desert\bin64\xc\id\2
- 32bit Client File Path: Black Desert\bin\xc\id\2
Install and RunQ.I have Xign code error code 0xE019101A
If you downloaded or played any games through an unapproved route or source, please delete all related files then try running our client again.
Error/BugQ.‘Failed to apply the patch’ message
Sometimes when updating the launcher, the updated files can be damaged while they are downloading due to unstable network latency issues.
In these cases, you can use the ‘Check File’ button on the launcher in order to download and repair the damaged files, which will resolve the problem.
Game ContentsQ.How do I extract a crystal?
In order to extract crystals, you must talk to the blacksmith NPC while owning 'Crystal Extraction Tool' or 'Black Spirit Essence'.
You can purchase the 'Crystal Extraction Tool' from the Loyalties Shop, and the 'Black Spirit Essence' from the Pearl Shop.
You can extract crystal by right-clicking the item in the Inventory or the Pearl Inventory.
If you try to extract a crystal without having a 'Crystal Extraction Tool' or 'Black Spirit Essence', it can get deleted (destroyed) instead of getting extracted.
Please make sure you've selected the tool before extraction.
Game ContentsQ.The enhancement level for my fishing rod went down.
You can enhance some fishing rods like Balenos Fishing Rod or Calpheon Fishing Rod.
When the Enhancement Level for these fishing rods are above +7, the Enhancement Level will decrease with a fixed chance.
If you try to enhance a +7 Balenos Fishing Rod to +8 but fail, the Enhancement Level could go down to +6.
This is the same for the float that you use for fishing.
Please take this into consideration when you are enhancing your fishing rod.