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  • How can I apply for CBT?

    If you already bought Black Desert Online you dont need to apply for CBT. You can attend to CBT on 22nd November.
    For the users that wants to attend to CBT but didnt buy the pack yet you need to fill the form for CBT.


    Go to CBT Form

  • Black Desert is not running properly.

    Try the following in order to solve your problem.

     

    1) Attach a screenshot of the error message 

    2) Attach error log file [client log]located in (\BlackDesert\Log)


    Send us a ticket with the above attachments and our teams will check and solve your problems as soon as possible.

  • Launcher is not running properly.

    Try the following in order to solve your problem.

     

    1) Attach a screenshot of the error message 

    2) Attach the error log file [startup log] located in (\BlackDesert\Log)  

     

    Send us a ticket with the above attachments and our teams will check and solve your problems as soon as possible.

  • How to make Family/Character name on the web?

    The names in Black Desert have these rules.

     

    1. The first letter cannot be a number.

    2. In case there's a Caplital letter included in the name, the first letter MUST BE capitalized.

    3. You can't use a letter more than 3 times consecutively. (ie. aaa is not possible)

    4. Cannot use special icons.

    5. The name must be at least 4 to maximum 16 letters.

  • Can I see or download the original screenshot images from the 'Screenshot/Clips' menu?

    You can view the original image by clicking the image of the posting. 
    You can also save the original screenshot by right clicking on the image and saving it. 
    Also, by clicking left/right arrow in view original image or through left/right button on the keyboard, you can enjoy the original images in the posting in order.

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