Can I purchase a package if I signed up with my Facebook account?
You cannot purchase Acoins or packages if you signed up with your Facebook account. You have to connect your email address in order to make purchases.
Why is there no VAT when I make a direct purchase with a Prepaid card?
If you make a Direct purchase by using a Prepaid card, there will be no VAT since it’s already been paid when you buy the card.
Can the amount on the prepaid card be divided to be used in different purchases?
Prepaid cards are available in different prices. The amount that is in the Prepaid card can’t be divided, and will be used up all at once.
The amount of Acoins I received is less than what’s written on the website.
The amount shown on the website does not include the VAT. The VAT can be deducted from your Acoins depending on your country and payment method.
I have to pay more than what’s written on the website when I purchase Acoins.
The Acoin purchase price on the website does not include the VAT. The VAT can be added to your purchase depending on your country and payment method.
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