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[Notice related to reporting on account hijacking]
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You can get a consultation on the matters where damages were made to your account/character and items because your account information had been leaked to someone else.
  1. 1. The purpose of the account hijacking consultation service is to recover damaged items.
  2. 2. Game information is kept for 15 days, so you must report the situation within 15 days from the date of the damage.
  3. 3. When you report an account hijacking, you need to go through identity verification.
  4. 4. Upon submission of your request, a staff in charge will confirm and guide you through the identity verification process.
  5. 5. If the identity verification is not completed within 15 days after the moment guidance was given by the staff in charge, it will be impossible to investigate the contents of the report and to recover the items.
  6. 6. After your submission is completed, it will not be possible to modify the contents of the report. Also, you cannot report again with the same contents within 7 days.
  7. 7. If the contents of the report are falsified, there may be restrictions imposed according to the operational policy.
  8. 8. We will not be able to process your report on account hijacking if it falls under following cases:
    • - If the damage was made because you shared your account information with others
    • - If the damage was made by made transactions of real money or actual products
    • - If the identity verification is not completed successfully or if someone other than the account owner has made the report.
    • - In case the report was made after 15 days from the time of occurrence
    • - Other than that, if it is not considered as an account hijacking case according to our account hijacking policy
  9. 9. To prevent further damages from happening, please change your password before you file an account hijacking report
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