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Is Remote Access Illegal Officially?
Nyorai 2018-11-19 18:40
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# 1
Edit Date : 2018-11-19

Hello, i would like to find out whether using a remote access application to access our BDO outside from home will result in a ban.As i have researched, i believe remote access does not alter or modify any aspect of the game.

 

I have seen many posts on other BDO forums that using Remote accesis such as Team Viewer, Anydesk , etc. is allowed, but then now one of my friends has been banned for using Team Viewer recently. So therefore i would like some clarifications from the staffs in BDO Sea as i believed that there are a lot of us players out there using Remote Access to manage our workers.

 

Under the policy of "Use of illegal Programs and Macros",
 

"Use of Illegal Programs and Macros" refers to the following:

• (1) act of using the computer programs macros, devices, or equipment (hereinafter referred to as "Illegal programs") that disables the technological protection of the service or disrupt the normal operation of the service.

Example) An act of using the programs and macros that enable members to perform any actions that require a member's direct operation without the member’s operation.
Example) An act of using the programs and macros that enable a simple operation of the action that requires a member to operate through multiple steps by omitting some of the steps.

Example) An act of using the programs and macros that enable the actions that a normal member is not allowed to perform due to restrictions made by the game system and game client program.

Example) An act of using the programs and macros that enable a member to view or change the contents of a client or server program.

Example)An act of using the programs and macros that enables a member to access multiple accounts simultaneously on a single PC

•※ If a user uses "Illegal program" while using multiple accounts at the same time on a single PC, "Use of Illegal Programs " will be applied to all the accounts accessed at that time.

 

It does not imply that a 3rd party software like Team Viewer or Remote Access application is an act of program or macro that can disrupt or modify the gameplay. There was no macro usage, just remote access through the Team Viewer to manage our workers regarding my friend's Ban. It was also confirmed by the staff in the email reply that it was Team Viewer as the application that caused the ban.

 

TeamViewer is proprietary computer software for remote control, desktop sharing, online meetings, web conferencing and file transfer between computers. It does not support any macro which will perform an action which requires multiple action, the user was only using a single client, not multiple accounts simultaneously on a single PC. No Contents was made to the client or server programs, it was a program blatantly meant for remote access, Team viewer requires the user to physically access the operations as usual but only from a different location other than home.

 

By no means was Team Viewer used to modify or alter the gameplay, made anything easier like macros or handling multiple accounts through the application. There are people out there who uses Team Viewer for work purposes, would having it installed on their PC cause them to get a Ban? We hope to be clarified regarding all these minor details as well.

 

With Team Viewer not affecting any of the Policy stated from BDO Sea, i would like to find out why and if Remote is not allowed and yet not stated in the Policy clearly for the others to clarify.

 

 

Thank you and I hope to seek proper clarification from the staffs.

Character Name Nyorai
Main Character Sorceress
Lv 58
According to this thread;

https://community.blackdesertonline.com/index.php?threads/are-remote-acces-with-mobline-phone-allowed.141622/

They're allowed as long as you're not using them as macros and that you're not breaking region rules. That said, that thread is from the NA/EU forum and it may not be allowed here. GM clarification would be nice.
2018-11-19 21:14
https://cdn.discordapp.com/attachments/384306925921239040/514031812431970304/Capture.PNG this was their response. which i find hilarious. No use of discord, steam, windows services because THEY DONT ALLOW THEM. LOL. The EU/NA people is just laughing about
this, Kakao does a much better job at the game than the game's own dev.
2018-11-19 21:19
They stated in their response that Team viewer is breaching their Policy, but in their Policy it is not stated that programs like this is not allowed.Which is unfair to those player who actually read their Policies and followed it.
I would have expected them to at least update their Policy if they want to enforce this, but sadly they are just banning their own players one by one at this rate

2018-11-19 22:17
Hi Nyorai,
After carefully reading your concern, please be noted that we do not condone the use of any 3rd party programs with our game under any circumstances as it may lead to the account being banned. If you need further clarification, please send a ticket via https://www.sea.playblackdesert.com/CS/QNA/Write/
and we would be glad to help you.
2018-11-20 12:27
'we do not condone the use of any 3rd party programs with our game under any circumstances' means you're gonna start banning all streamers? since they did use 3rd party programs with your game
2018-11-20 12:56
Hi GM_Florin,
May i know Which line of Policy was breached when the remote access application is used?
2018-11-20 13:08
Welp. This is as stup*d as it goes. Good bye to 90% of the active BDO user base worldwide. Apparently not only team viewer is an illegal program that a lot of people uses, we are not allowed to use discord as well. Seriously PA, I know SEA is an easy money
milking target but get your sh*t together. Are you going to ban the rest of the players? And also ban the players in NA/EU? If you have to make stupid rules and ban a person, at least apply this to all parts of your game and ban EVERYONE. I'm sure BDO will
become a worldwide hit game. Oh wait we still lose count to OSRS, guess why?
2018-11-20 13:11
Are you people really that dense? Windows is a 3rd party program that you need to run BDO. The essentials are OK,

Some banned player crying because he was banned for using TeamViewer which is probably 100%, not the case he was banned. He is just doing it to steer some sympathy towards his suspension. The idiot used a 3rd party boosting service that uses
bots for sure.
2018-11-21 13:54
@Ventilator, but why did GM_Florin replied
"Hi Nyorai,
After carefully reading your concern, please be noted that we do not condone the use of any 3rd party programs with our game under any circumstances as it may lead to the account being banned. If you need further clarification, please send a ticket via https://www.sea.playblackdesert.com/CS/QNA/Write/
and we would be glad to help you."
In response to his reasoning of stating the use of TeamViewer, from that statement we can assume that SEA server MIGHT not allow the use of remote, altho i am againts the fact that remote programs are being prohibited i mean wtf dude remote isnt hacking or
botting, we even need to go through the struggle of scrolling our phones and killing our cellular data quotas just to sell our stupid fishes
2018-11-21 18:13
@Ventilator Sure. Other than the fact the GM explicitly said he was banned because of team viewer. You need to read better.
2018-12-03 18:54
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