I'm wondering if anyone has had this happen because maybe someone in the forums has a fix. I just started playing this game a week ago. It has been working flawlessly with no problems. I logged in today and as soon as I started moving the game froze, everything except the building disappeared and it took 2 minutes to reload. Then I could sprint without any stamina bar showing up, and NPC's loaded like normal as I ran all the way to another town. NO MOBS would load and the game froze again, reloaded, and I was back in the town I was in when I logged in. I can't write in chat, I can't talk to NPC's, I cant move anywhere without it just letting me, then reloading after 5 or so minutes and putting me back in the place I started, I can't do anything. I've done a file check through the game, tried it on another PC, resterted my modem, tested my internet speed, pinged BDO's servers (23ms normal server, between 180ms and 210ms game server) everything. I know since I'm in Asia that I have slightly high ping times, but it's worked perfectly for a week now and other people play from the Philippines all the time so why the sudden and complete inability to play the game? Does anyone know what's happening?
Radeon RX 570 video card with 4gb ddr4
Ryzen 5 1600 six-core
64-bit Windows 7
We understand that you are experiencing an issue with the game. We would be happy to assist you if you can send us a ticket via https://www.sea.playblackdesert.com/CS/QNA/Write/ and our Support team would be glad to help.
hoping another gamer had this happen and could maybe help me faster.
same thing happened to me last night, i did everything i could think off to fix the game. even restarted the modem a couple of times to no avail, seems like the problem is on their end.
so ... it was definitely on their end. But if it happens to you change the DNS settings on your wireless adapter to Google's public DNS server.
Version 4 DNS: 18.104.22.168 and alternate 22.214.171.124
version 6 DNS: 2001:4860:4860::8888 and alternate 2001:4860:4860::8844
That should fix your problem temporarily if it happens to anyone else until they get it fixed on their end.