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Unli-Reconnecting Issue...
Cerendine 2019-02-05 16:08
2235 15 3
# 1

I'm not really sure if this is just me or not... but yesterday as well as today I've been having multiple reconnection issues in game.

I checked my internet speed but it seems that it's not the problem...

So I'm wondering if there's really an issue with my BDO Client... 

 

I think I'm getting reconnected every 10 minutes(even less)?

._. MY HORSE CAN LEVITATE? >_<

 

P.S. I'm from the Philippines (Central Luzon Area) ^^

2019-02-05

Character Name Cerendine
Main Character Witch
Lv 56
  • Beginner 1
  • 0
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0
same here ..i already file a ticket and still waiting fo response.
2019-02-05 16:25 0
0
At least it's not just me whose experiencing this too.. sadly though it looks like they're taking a lot more time with dealing with tickets related to this issue.

I tried sending them a ticket before (months ago and with a bugged problem) and instantly got a reply on the same day too (for a few hours of waiting).
2019-02-06 08:02 0
# 2

PEARL ABYSS, PLEASE YOU GUYS NEED TO FIX THIS ISSUE. CASH FLOWING ON YOUR END WITHOUT CHECKING ON THIS MULTIPLE PEOPLE SENTIMENTS!!!


THIS IS GETTING OUT OF HAND!!!

2019-02-05

Character Name Roax
Main Character Musa
Lv 60
  • Beginner 1
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# 3

Well, theyre gonna ignore a week's worth of maintenance. I am also from the PH, been experiencing this issue since yesterday although  my net is just fine for other games and browsing but not this game. It happens everytime now, like every 3 - 10 mins youre gonna experience this bullshit.

2019-02-05

Character Name Jamill
Main Character Warrior
Lv 59
  • Beginner 1
  • 0
  • 0
  • 0
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# 4

I tried sending them a support ticket about it, but they haven't replied to it yet..

Sadly i kept on getting reconnected too around 3 to 10 mins interval... 

 

If this goes on I might quit this game ahaha xD

2019-02-05

Character Name Cerendine
Main Character Witch
Lv 56
  • Beginner 1
  • 0
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# 5

Well Have u guys change your DNS from Default  Setting into other ? like OpenDNS, Google DNS or others??......

and about Picture above saying that u have 15ms ping Suppose to run Smooth?....sorry to disappoint you....that explanation only help BDO to fix so called "connection issues" only less than 5% worth of info for them to figure out what the main cause


Before i continue futher more.....have u ever think awhile what the Cause of it, have u guys ever think about Telemetry program running and hogging ur "Internyet" .....?


1. Why i say DNS? Usualy most user just stick to default DNS that automaticly assign by our ISP....to be honest...it a crap DNS
but some experience user Will use Google DNS since it soo mainstream......

but still, i do Experiment on several DNS somehow it does improve a wee bit on overall .
Below are some of the diffrent " Test Result " From Both Google DNS and Cloudflare DNS


by Changing DNS into Cloudflare DNS, i should improve respond time between the BDO Game server ,since they are using somewhat similar service yet i unable to confirm it, but im pretty sure i could smell it

2nd problem that could be related is Telemetry Service that i Currently Furiously have no idea why they build An OS that say best experience  for Gaming ( well kinda ) but while gaming....it " Intelligently " run the dam service on background and hogging all ur internyet that will result as lagging, lag spike dc and rage quit....i know i been on that road

soo how to Change DNS? i think it better the official site Explain on how to change it

Google DNS 
Cloudflare DNS

If Still did not work YOU SHOULD SEND A TICKET TO CUSTOMER SUPPORT WITH EXTREMELY DEEP DETAIL ABOUT ISP soo BDO Dev could smack Current Issues Faster and Sooner.......without these, it just like searching a needle in Deep SEA
( PUN are Intended, Deal With it )

( well not 100 % will work, it depand on location,isp or how shaddy pratice ur ISP is.....YAH THAT RIGHT U HEARD ME CELCOM....no improvement )

2019-02-06

Character Name AlyxVince
Main Character Witch
Lv 49
  • Beginner 1
  • 0
  • 0
  • 0
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# 6

I sent them some stuffs they needed for the issue (like cmd screenshots/etc), though I'll try to contact later my ISP Provider incase they could do something about it. I do play other online games but the only problem that I'm getting is about the the unli reconnection issue here in BDO.

 

PS. I'm not into technical stuffs but I tried my best researching/reading more about it. The game was really smooth (aside from having 2 to 4 times relogging per day before). It's just that it started happening two days ago so yeah I'm not exactly sure as to how or why did this happened. ^^

2019-02-06

Character Name Cerendine
Main Character Witch
Lv 56
  • Beginner 1
  • 0
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# 7

To add value to this discussion, especially after AlyxVince's post:

So far, the ones affected from the Philippines are from ICT Converge ISP.

Here are some of the technical work arounds done and the symptoms that we are still experiencing:

 

1) Status Quo

ISP: ICT Converge (Philippines)

All settings in default.

Auto-DNS

Auto everything.

Symptoms:

No connection issues until Feb 3, 2019 (Sunday)

Connection problem only started Feb 4, 2019 (Monday) until whole day of Feb 5, 2019 (Tuesday)

Connection Problems with BDO include frequent Reconnecting Notice, sudden shut down of client when playing Shadow Arena. Observable delays from action (sending a command) to the animation. All of these while seeing the ping of BDO between 50 to 70 ms (which should be a normal ping or low ping means fast response in animation after sending a command. as compared to a 300 to 400 ms ping with BDO will surely cause observable delays).

Like what others have posted, only BDO is affected.

www.youtube.com www.facebook.com have solid and stable connection when browsing / streaming

www.speedtest.net will also show that bandwidth tests are normal

CMD auto ping will show continuous low ms values on these websites with no interruptions / packet loss / time outs.

I still have to observe what default settings would be like tonight as I'm about to log in.

 

2) Testing Change of DNS (February 5, 2019 Tuesday)

I switched to Manual DNS from auto to 1.1.1.1 and 1.0.0.1

Eventually the same symptoms were experienced - meaning there is no effect changing DNS

 

3) VPN (February 5, 2019 Tuesday)

I used a free VPN connecting to Singapore

The ping obviously went up slightly higher.

Animation delays from time to time.

BUT no more disconnection and no more reconnection notices.

 

4) Using a different ISP such as Globe Telecom 4G network.

For the record, I did this test as well but maybe I wont detail this anymore since I was using a 4G from a cellphone and tethered to PC wifi. -> the wifi and 4G network alone won't help in isolating the issue.

 

If there are others from the Philippines with similar issues and solutions, kindly provide them here in this discussion thread so that we can all help each other resolve this matter FAST!

 

I suggest everyone affected to create a ticket to BDO and also contact ICT Converge.

Whatever your findings please share it here to minimize the collective time wasted by everyone just trying to play this damn game.

 

 

2019-02-06

Character Name Sots
Main Character Valkyrie
Lv 59
  • Beginner 1
  • 0
  • 0
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0
Same here. I tried BDO using my friend's wifi. Their isp is PLDT and i didnt experience that reconnection issue. Now I'm connecting to their wifi just to play BDO and switch back to my own when i'm done playing.
2019-02-06 20:45 0
# 8

happens to me aswell on holidays unlimited reconnection and sometimes at night time mostly 6pm onwards. i know this isnt my connection issue but rather the number of players log in maybe the server couldnt handle how many players playing now since there is a free to play event

2019-02-06

Character Name Keersh
Main Character Maehwa
Lv 58
  • Beginner 1
  • 0
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# 9

but my recomendation for better is using VPN/GPN service........such as PingZapper...........

BUT

BDO-SEA ToS / GM say using VPN/GPN is not recomended and may lead to temp ban or worse........i dunno why or reason......
but i only hope that GM / BDO Dev give us the green light to use selected VPN/GPN service such as PingZapper or Trusted VPN/GPN Service...... hope GM/CM reading this tho......kinda want to know their respond on VPN/GPN


** VPN = Virtual Private Network
**GPN = Gaming Private Network

2019-02-06

Character Name AlyxVince
Main Character Witch
Lv 49
  • Beginner 1
  • 0
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# 10

Guys, was this issue fixed?

 

I am experiencing the same. I cant even do afk fishing

2020-12-04

Character Name Bebekwa
Main Character Ninja
Lv 60
  • Beginner 1
  • 0
  • 0
  • 0
  • 0
# 11

The same thing is happening to me as well. I'm playing from Malaysia. I don't think it's our ISP. This is annoying. I hope they fix it soon.

2020-12-04

Character Name Renic
Main Character Warrior
Lv 59
  • Beginner 1
  • 0
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# 12

same!

2020-12-10

Character Name Agwynn
Main Character Lahn
Lv 50
  • Beginner 1
  • 0
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# 13
On: 2020-12-04 07:06, By: Bebekwa

Guys, was this issue fixed?

 

I am experiencing the same. I cant even do afk fishing

2020-12-04

I experienced this a few times over weekend when afk fishing, but it normally reconnects. I just noticed that my fish grade setting resets (normally set to discard all except yellow grade, resets to don't discard anything).

 

 

2021-01-03

Character Name Auraenys
Main Character Dark Knight
Lv 61
  • Beginner 1
  • 0
  • 0
  • 0
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# 14

No matter how obvious it is that it's BDO's own server's fault that we experience the connection issue, it's never the BDO's server fault. It's either your ISP or your freshly installed PC with all updated drivers/prerequisite to run a proper PC, that's according to the hours worth of reports I have made to the support team. You all need to be aware of of this, BDO server is perfect and flawless, according to them at least. 

2021-01-14

Character Name Hafu
Main Character Ninja
Lv 62
  • Beginner 1
  • 0
  • 0
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# 15

From Malaysia and having the same issue. Pearl Abyss please look into this. Its unplayable. especially in the horse race. keep disconnecting.

2021-01-14

Character Name Angryfatbear3
Main Character Archer
Lv 61
  • Beginner 1
  • 0
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# 16

 

On: 2021-01-14 23:50, By: Angryfatbear3

From Malaysia and having the same issue. Pearl Abyss please look into this. Its unplayable. especially in the horse race. keep disconnecting.

2021-01-14


You see any GM reply here? no? yeah.. this forum is pretty much useless. Try start a thread of random cat picture without context, no GM will notice.

2021-01-22

Character Name PrawiRena
Main Character Witch
Lv 61
  • Beginner 1
  • 0
  • 0
  • 0
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