General Discussion Game crashes without error
Iucian 2020-01-29 22:07
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# 1

Game crashes without error for every minute of playing. Please fix!


Character Name Iucian
Main Character Wizard
# 2

Can you check what other programs are you running while you are playing?


Character Name Lausanne
Main Character Guardian
# 3


Thank you for quick reply. Here are programs that are running while I'm playing. 

Does something goes wrong with these programs running on the background?



Character Name Iucian
Main Character Wizard
# 4

GM normally ask me to clear cache. Restart PC

remember to UPLOAD your UI if u choose to do so.

ESC- SETTINGS - Settings Archive - UPLOAD



Character Name Veonya SUPPORTER
Main Character Shai
# 5

I already clear cache in game and restarted my PC but still got the issue :(


Character Name Iucian
Main Character Wizard
# 6

sorry to hear that, Lucian.

the last time I asked, this was the reply i got.


Thank you for contacting Pearl Abyss, this is GM Abun and I'm here to assist you.
We are sorry to hear that you are currently experiencing an issue that causes your game to crash.
Our team would be more than happy to assist you with the issue you are experiencing, however, we will require that you provide us with the necessary information below.
1. Your Step-by-step simulation when entering the game before the launcher crashes
2. Please describe the phenomenon in detail what you mean by "crash", if possible, please provide us with screenshots and video.
3. What time did the crash occur?
4. Please provide us with a client log and dump file created during the replication of the problem.
5. Cache files located at (Documents> Black Desert > Cache)
This Cache file is the most important file and must be delivered to us otherwise we will not be able to process your report.
Please give us the client log:
1. Go to Log folder inside the folder where your Black Desert Online Game is installed
2. Delete all the client logs in the Log folder
3. Restart the game.
4. Replicate until the crash occurs.
5. Go back to Log folder inside your Black Desert Online Folder 
6. Give us the new client logs created.
Please give us the dump file:
1. Go to your computer's document folder.
2. Open the Black Desert Folder in your Document Folder
3. Delete all dump files
4. Restart the game
5. Replicate until the crash occurs.
6. Go back to Document Folder> Black Desert Folder
7. Give us the new Dump file created during the replication time
If the file is too large, you may use any 3rd party hosting site to upload the files and kindly send us the link. (Google Docs, Mediafire, etc.)
We hope to hear from you soon.

Character Name Veonya SUPPORTER
Main Character Shai
# 7


Crash in this case means short lag, freeze, and kicked out to desktop without error message. The crash time occured at 2:24 in the video

I follow your guide and make files ready for you to check.However, one thing that is not done yet that I haven't found any dump files from the given directory; I'm giving you a screenshot about the case instead. Please see the link below:

 Let me know if you need anything. Hope this problem will be fixed soon



Character Name Iucian
Main Character Wizard
# 8

some msg u or email??? solved I hope?



Character Name Veonya SUPPORTER
Main Character Shai
The post was deleted.
# 10

I didn't see any message or email yet. the crash still occurs :(


Character Name Iucian
Main Character Wizard
# 11

o Try disable your antivirus or exclude BDO folder from been scan


o Run as admin


o Do your pc met the system requirement? 




Character Name Yurei
Main Character Tamer
# 12

The game keeps crashing even though I exclude BDO from being scaned by Windows defender. Whenever I run as admin, it brings me to the main launcher which doesn't have steam-account log in as optional because I purchased the game from steam. My PC met the system requirement I believe. My PC spec:

Alienware 15 r3

Processor: Intel(R) Core(TM) i7-6700HQ CPU @2.60Ghz 64bit

GPU: nvidia GTX 1070 8Gb



Character Name Iucian
Main Character Wizard
# 13

im having the same issue, no problem since i started playing BDO for past 1 year. 
But recent update giving me a headache and no solution to it.

farming crop - 90% crashing.

try to register a ticket but 2 ticket showing resgistering status for 2 days already..  


Character Name SongJ
Main Character Striker
# 14

me too, haha i'm not alone, recently i've been met this condition, crash and out of game suddenly, previously i still played normally and smoothly untill update patch note march 11 2020


Character Name KaylaGreen
Main Character Lahn
# 15

today = 15 + times =)


Game will freeze then pooh game is gone.. 3 times today


Character Name Veonya SUPPORTER
Main Character Shai
# 16

lol same problem with me brah

no solution for me

i was try clear cache, setting default bios, reinstal game, reinstal windows, clear cache mydocument, setting low graphict, ect , but still crash sriously idk why this happen, with new fresh instalation window and new instalation game BDO still same, it happen after update kibelus 


Character Name Jakebrown
Main Character Musa
# 17

same problem to me recently, was trying to minimize/ tray mode , and do other things/ open other games, and it crash/ disappeared itself at tray mode without any error. GM please fix . 


Character Name RaixX
Main Character Maehwa
# 18

Same problem with me.


Never really had an issue until the recent update.

Game crashes without any errors.


Massive framerate lag/freezes - It'll move for a little bit then poof, gone.


I notice this happens 85% of the time when im killing the bug while watching my crop.

It doesn't happen as often when travelling/cooking/etc.


Clearing Cache and user Cache didn't fix it either.


Character Name TheSniper
Main Character Archer
# 19

I have the same problem, when I log-in on my accounts and click "Press Game" it loads and crash no error


Character Name Jboz
Main Character Sorceress