I wanted to know how long it takes, for this process to complete.
I acquired this game last Feb 28th from Steam. If I'm not mistaken it was free that time. After I installed it I still can't play until I use guest pass, but I'm already owned this game in Steam. After some research I found out that I need to delete my current account and recreate it.
I have created a ticket to support asking for account deletion, and GM asking for my ID photo. With a heavy heart I'm hand in over all requested infos, even until now I still feel anxious. Because this is my first time giving my real ID over internet. Now deep in my heart, I feel a bit regrets because my actions can be considered a risky just for some Steam game that I got for free.
Apologies if this post sounds unpleasant, but I need some place to ask.
Both links are from Zendesk, so I'm not sure it use same rule or not.
Anyone here can clarify it is safe or not? I'm seriously feel so insecure here, it's been 2 days and still no respond from support. I don't care about this character or game, I just wanted my ID copy are deleted. Thinking about it might be used for something else making me worry too much.
Hello there Rozyla!
If the ticket you have sent through this website using your account like this:
You shouldn't have to worry, your personal info should be safe.
Just make sure you only refer to Black Desert SEA website, not other server or you would confuse yourself and the GMs later.
And PA normally will reply in a week max due to heavy ticket traffic from players and current Covid matters. Your patience is needed, I hope all goes well for you!
Thanks for your reply, I am really appreciate it. It was requested by GM Olivia, through email and all my details are replied via email also. The game are my second concern now, it just my personal info that I'm worried about. I used to have horrible experience before regarding with online scam and it almost cost me a fortune, so I hope you understand my anxiety.