My account was hacked, until I got my account back, I lost some gear and accessories, I sent tickets but I still haven't heard back.
If you have send a support letter, it will be investigated.
Please check your email if its been received.
Or check here https://sea.pearlabyss.com/MyPage/Home/Index/PC
In my case, you can see its under INVESTIGATION since 07th March 2020.
Check these 1st, writing here will get you another reply to send a report there.
Its rather fun.
Almost all things RNG
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