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False Positive BAN , Macro Detection Program
Yurei 2020-10-21 16:06
2125 38 73
1 2
# 1

Pearl Abyss just released a False Positive BAN Macro Detection Program with log analysis.

I have been afk processing alot this week and Black Desert Team said that this program detected me as macro'ing 

Since when do people need to actively doing afk lifeskill?

 

Sent a ticket, They said this program used log analysis and it detected me as macro'ing and ban me. (This decision is final)

Really dissapointed with Black Desert Team.

Good luck to whoever still doing afk activity.

 

 

 

2020-10-21

Character Name Yurei
Main Character Tamer
Lv 61
  • Beginner 1
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# 2

woah. That's horrible. BDO team must review this. Too bad they don't read forums. Post it on official discord and mention CM Nox.

2020-10-21

Character Name PrawiGladiana
Main Character Guardian
Lv 61
  • Beginner 1
  • 0
  • 0
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# 3
On: 2020-10-21 16:06, By: Yurei

Pearl Abyss just released a False Positive BAN Macro Detection Program with log analysis.

I have been afk processing alot this week and Black Desert Team said that this program detected me as macro'ing 

Since when do people need to actively doing afk lifeskill?

 

Sent a ticket, They said this program used log analysis and it detected me as macro'ing and ban me. (This decision is final)

Really dissapointed with Black Desert Team.

Good luck to whoever still doing afk activity.

 

 

 

I was already very sad before when they SIMPLY disqualify me.

 

A ban without discussion is totally a NORTH KOREA method.

 

They won't even bother to reply my query when a request was send to HQ.

We feel we have no rights in games. You buy a product which require us to contantly put in more money and time.

Then they take it from us with as UNTESTED ALPHA programe!

They are so damn freaking proud they even named it!

 

Then you see how they do their forums without staffs.

Each time they don't run a MT sure have those missing boxes EVERYTIME!

Little bugs here, many bugs there.

 

Whats this Pearl protect then, perfection?

 

GIVE US A BREAK!!

 

You take care now, for all the people you assisted, seldom you see a support for you in return.

 

But hey, I am sure you be playing Seraphine somewhere, maybe finding lady sylvanas, maybe going back to Cantha next year or just enjoying your Klee now?

 

Come in

YOU'VE BEEN INVITED TO JOIN A SERVER
 
Adventurers of Heidel
 
COME IN, MY DEAR GOLD SUPPORTER Yurei!
 
 
 
 

 

2020-10-22

Character Name Veonya
Main Character Shai
Lv 62
  • Beginner 1
  • 0
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# 4

PEARL PROTECT PEARL ONLY

2020-10-22

Character Name Veonya
Main Character Shai
Lv 62
  • Beginner 1
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# 5

Well that was  r e t a r d e d  even for PA stardard. Imagine spending hundreds or thousands of pearls only to get banned like this one day. What a huge waste............. if its really final then I hope you find solace & know that you are now free.

2020-10-22

Character Name MysticalFist
Main Character Mystic
Lv 53
  • Beginner 1
  • 0
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# 6

I hope they dive more onto this and further investigate within this kind of problems. I know a lot of people that got banned without doing anything and PA just said "Macro detected" even though they weren't using any 3rd party programs nor macros on playing the game. They just gave up asking for PA to reinstate their accounts and prove that they were innocent. I hope you get your account back! :(

2020-10-22

Character Name Xyxy
Main Character Musa
Lv 62
  • Beginner 1
  • 0
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# 7

i remember losing  a guildie to the ban hammer for VPN before. He was studying in NZ and wanted to play with us on SEA.

 

Ya, hope some can SUMMIT an appeal on his behalf as well.

It means a lot to us as a community as well.

 

This SUPPORTER helped many of us with technical issues, dc, lag, etc

Hope we can support him back in someways now.

 

 

TY so much!

2020-10-22

Character Name Veonya
Main Character Shai
Lv 62
  • Beginner 1
  • 0
  • 0
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# 8

I was also wrongfully banned. I didnt do anything and got banned for no good reason.

 

When i asked for the detailed reason for the banned PA was unable to provide the reason for the ban as well. they only provide generic replies. I really hope the PA Management team will look into this situation.

 

here is my post below:

https://www.sea.playblackdesert.com/Community/Detail?topicNo=30186&topicType=3

2020-10-23

Character Name XiaoWein
Main Character Wizard
Lv 59
  • Beginner 1
  • 0
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# 9
On: 2020-10-23 00:26, By: XiaoWein

I was also wrongfully banned. I didnt do anything and got banned for no good reason.

 

When i asked for the detailed reason for the banned PA was unable to provide the reason for the ban as well. they only provide generic replies. I really hope the PA Management team will look into this situation.

 

here is my post below:

https://www.sea.playblackdesert.com/Community/Detail?topicNo=30186&topicType=3

RIP keyboard........ 

2020-10-23

Character Name Veonya
Main Character Shai
Lv 62
  • Beginner 1
  • 0
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# 10

There will be more and more ban if they don't listen to us...

2020-10-23

Character Name Rosylle
Main Character Dark Knight
Lv 61
  • Beginner 1
  • 0
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# 11

for you fellow player. I hope they look into it and explain why or how it actually works. PA hear thy cries and give out thee answers.

2020-10-23

Character Name LiNxus
Main Character Striker
Lv 61
  • Beginner 1
  • 0
  • 0
  • 0
  • 0
# 12
On: 2020-10-23 03:02, By: Rosylle

There will be more and more ban if they don't listen to us...

there's one reason a discord was created 

BUT being fair to the SEA staffs, their hands might be tied as HQ makes all the decisions.

 

2020-10-23

Character Name Veonya
Main Character Shai
Lv 62
  • Beginner 1
  • 0
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The post was deleted.
The post was deleted.
# 15

"Adventurers, we at Pearl Abyss are always doing our utmost to ensure a fair and healthy gameplay environment for your enjoyment. One of the steps we're taking is the introduction of a new macro detection program. You can find out more about this below, which includes our actions against the users detected for using macros. "

 

If their goal is to create a "fair" and healthy gameplay environment for the user's enjoyment then why do they take so long to reply and review appeals? If there's proof they should take that into consideration.

 

Not to mention that after introducing their new macros detectio program, they changed the ban from being logged off, 7 day restriction and 30 day restrictions to insa ban without informing users prior to this.

 

 

If a fair and healthy gameplay environment for our enjoyment is really what PA wants, then they have completely failed by not addressing the issues of people who have been banned unjustly.

2020-10-23

Character Name EliasDrake
Main Character Wizard
Lv 61
  • Beginner 1
  • 0
  • 0
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# 16
On: 2020-10-23 09:29, By: EliasDrake

"Adventurers, we at Pearl Abyss are always doing our utmost to ensure a fair and healthy gameplay environment for your enjoyment. One of the steps we're taking is the introduction of a new macro detection program. You can find out more about this below, which includes our actions against the users detected for using macros. "

 

If their goal is to create a "fair" and healthy gameplay environment for the user's enjoyment then why do they take so long to reply and review appeals? If there's proof they should take that into consideration.

 

Not to mention that after introducing their new macros detectio program, they changed the ban from being logged off, 7 day restriction and 30 day restrictions to insa ban without informing users prior to this.

 

 

If a fair and healthy gameplay environment for our enjoyment is really what PA wants, then they have completely failed by not addressing the issues of people who have been banned unjustly.

Yes i did show them this, and they replied with this 

 

"
For reference, please click the link below to be redirected to our Operational Policy, and check the Client Manipulation, Use of Illegal Programs, and Macros category.

Operational Policy
Link: https://www.sea.playblackdesert.com/Policy/policy/index/?policyNo=14
"

2020-10-23

Character Name XiaoWein
Main Character Wizard
Lv 59
  • Beginner 1
  • 0
  • 0
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# 17
On: 2020-10-23 09:49, By: XiaoWein

Yes i did show them this, and they replied with this 

 

"
For reference, please click the link below to be redirected to our Operational Policy, and check the Client Manipulation, Use of Illegal Programs, and Macros category.

Operational Policy
Link: https://www.sea.playblackdesert.com/Policy/policy/index/?policyNo=14
"

1. General Principle

- Definition of GM, Role and Responsibility
• GM as far as practicable, shall address and respond immediately to service situations to ensure stable service of the Black Desert.

7. Policy on Use Restrictions

- Restrictions and Reporting Process

• A violation of terms/policy occurs → (make reporting) → Game Master investigates → (send prior notification) → impose restrictions →make objections → Notify the result of objection.
- How to make reporting/inquiries and objections

• Possible result of objections: If the objection made by a member is deemed reasonable, the company will immediately withdraw the restrictions imposed on the member and make adjustments and recoveries on the adjusted items etc.

In regards to the operations policy, two parts of it seem to contradict eachother.
Client Manipulation, Use of Illegal Programs and Macros


While below in the same chart

Attempt and/or Suspicion of Using Illegal Programs and Macros



What constitues the difference between "Attempt and/or Suspicion of Using Illegal Programs and Macros" vs "Client Manipulation, Use of Illegal Programs and Macros"?

Their new macros detection program?

If Apple, a world renown brand, IOS 14 also displayed bugs, what more a macros detecting system by our esteemed Pearl Abyss.

2020-10-23

Character Name EliasDrake
Main Character Wizard
Lv 61
  • Beginner 1
  • 0
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# 18

We honest players will be banned without explaination, no notification, no warning... This is too absurb!

2020-10-23

Character Name Rosylle
Main Character Dark Knight
Lv 61
  • Beginner 1
  • 0
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# 19

alright afk fishers get your account ready to be ban by the new Macro Detection Program cos you catach to much with out missing a fish

2020-10-23

Character Name XFishKingX
Main Character Berserker
Lv 60
  • Beginner 1
  • 0
  • 0
  • 0
  • 0
# 20
On: 2020-10-23 11:03, By: EliasDrake

1. General Principle

- Definition of GM, Role and Responsibility
• GM as far as practicable, shall address and respond immediately to service situations to ensure stable service of the Black Desert.

7. Policy on Use Restrictions

- Restrictions and Reporting Process

• A violation of terms/policy occurs → (make reporting) → Game Master investigates → (send prior notification) → impose restrictions →make objections → Notify the result of objection.
- How to make reporting/inquiries and objections

• Possible result of objections: If the objection made by a member is deemed reasonable, the company will immediately withdraw the restrictions imposed on the member and make adjustments and recoveries on the adjusted items etc.

In regards to the operations policy, two parts of it seem to contradict eachother.
Client Manipulation, Use of Illegal Programs and Macros


While below in the same chart

Attempt and/or Suspicion of Using Illegal Programs and Macros



What constitues the difference between "Attempt and/or Suspicion of Using Illegal Programs and Macros" vs "Client Manipulation, Use of Illegal Programs and Macros"?

Their new macros detection program?

If Apple, a world renown brand, IOS 14 also displayed bugs, what more a macros detecting system by our esteemed Pearl Abyss.

Let me explain to you what PA meant...

respond immediately - only when you're buying Acoin/Pearls.

(send prior notification) - giving you assurance they got your money.

the company will immediately withraw the restrictions imposed - "not really cuz decisions are always final".

2020-10-23

Character Name LiNxus
Main Character Striker
Lv 61
  • Beginner 1
  • 0
  • 0
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# 21
On: 2020-10-23 18:49, By: LiNxus

Let me explain to you what PA meant...

respond immediately - only when you're buying Acoin/Pearls.

(send prior notification) - giving you assurance they got your money.

the company will immediately withraw the restrictions imposed - "not really cuz decisions are always final".

respond immediately - only when you're buying Acoin/Pearls. <-- there was some cases that people who bought acoins didn't immediatley get the acoins. So, it's still doubtful

 

(send prior notification) - giving you assurance they got your money. <-- this is true. And when the you didn't get the acoins, they still get your money and won't return it to you.

 

the company will immediately withraw the restrictions imposed - "not really cuz decisions are always final". <-- yes final. Just like fantasy.

2020-10-23

Character Name PrawiGladiana
Main Character Guardian
Lv 61
  • Beginner 1
  • 0
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# 22

Its time to spot spending pearls guys. It doesn't worth it 

2020-10-24

Character Name Orombung
Main Character Valkyrie
Lv 62
  • Beginner 1
  • 0
  • 0
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# 23

protect your pearls

2020-10-24

Character Name PrawiGladiana
Main Character Guardian
Lv 61
  • Beginner 1
  • 0
  • 0
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# 24

Yurei, I suggest you ask PA to show the logs and show you the proof of the "Macro" that you were excused of.

 

I sent a support ticket with regard to this on the 24th October 2020 and until now it is still under investigation.

 

Makes me feel that when they told me "after an extensive investigation was conducted" they still take this long to provide the actual logs. Which means they could have banned us blindly. 

2020-10-28

Character Name XiaoWein
Main Character Wizard
Lv 59
  • Beginner 1
  • 0
  • 0
  • 0
  • 0
# 25
On: 2020-10-28 23:06, By: XiaoWein

Yurei, I suggest you ask PA to show the logs and show you the proof of the "Macro" that you were excused of.

 

I sent a support ticket with regard to this on the 24th October 2020 and until now it is still under investigation.

 

Makes me feel that when they told me "after an extensive investigation was conducted" they still take this long to provide the actual logs. Which means they could have banned us blindly. 

29 Minutes ago

Not seen him since he posted this....... haven't seen him post anything.

 

2020-10-28

Character Name Veonya
Main Character Shai
Lv 62
  • Beginner 1
  • 0
  • 0
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# 26

Sorry guys, was stressed out and been ignored this sh*t for a while. I had sent several tickets. 

23rd October , Finally they ask me to provide information to "prove" that I am not cheating.( They didn't tell me why I am Banned ,probably macroing since they are advertising their "Pearl Protect Team". )

GM said they will forward the information to their "Pearl Protect Team".

So its been a weeks already. Still no news..

 

Thier "Pearl Protect Team"

o Probably didn't play BDO

 

o Their indeep check probably is - pm you when you afking lifeskill and ban you when you don't reply 

 

o I never got teleported or logged out by GM 

 

o They are relying on logs on their server to check for repetitive gameplay , my friends that use simple macro like beer feed/horse IA is still not yet been ban. So for players that loves playing other games or watching anime,etc or working while repeating afking lifeskill in BDO. Beware of "Pearl Protect"...

Like people said, Macro is undetectable unless they install spyware and monitor your PC. Or they have NASA supercomputer to check for thousands keystroke of players.

 

o Their Xigncode gameguard is shit they eat lots of CPU processing but is unable to protect the game , yet Pearl Abyss didn't bother to change or upgrade their gameguard.

 

o They might ignored us to save faces since the one(us) been banned is just a nobody. Who want to admit their own incompetence?

2020-11-01

Character Name Yurei
Main Character Tamer
Lv 61
  • Beginner 1
  • 0
  • 0
  • 0
  • 0
# 27

Exactly. Only our money that matters. Even then, no matter how much money we've spent for this game, we're still nobody. PA is anti-consumer company.

2020-11-01

Character Name PrawiRena
Main Character Witch
Lv 61
  • Beginner 1
  • 0
  • 0
  • 0
  • 0
# 28
On: 2020-11-01 12:20, By: Yurei

Sorry guys, was stressed out and been ignored this sh*t for a while. I had sent several tickets. 

23rd October , Finally they ask me to provide information to "prove" that I am not cheating.( They didn't tell me why I am Banned ,probably macroing since they are advertising their "Pearl Protect Team". )

GM said they will forward the information to their "Pearl Protect Team".

So its been a weeks already. Still no news..

 

Thier "Pearl Protect Team"

o Probably didn't play BDO

 

o Their indeep check probably is - pm you when you afking lifeskill and ban you when you don't reply 

 

o I never got teleported or logged out by GM 

 

o They are relying on logs on their server to check for repetitive gameplay , my friends that use simple macro like beer feed/horse IA is still not yet been ban. So for players that loves playing other games or watching anime,etc or working while repeating afking lifeskill in BDO. Beware of "Pearl Protect"...

Like people said, Macro is undetectable unless they install spyware and monitor your PC. Or they have NASA supercomputer to check for thousands keystroke of players.

 

o Their Xigncode gameguard is shit they eat lots of CPU processing but is unable to protect the game , yet Pearl Abyss didn't bother to change or upgrade their gameguard.

 

o They might ignored us to save faces since the one(us) been banned is just a nobody. Who want to admit their own incompetence?

7 Hours ago

you genshin, Yurei?

800058360 this is mine

 

Toffee of Florin

MY days are numbered as well

2020-11-01

Character Name Veonya
Main Character Shai
Lv 62
  • Beginner 1
  • 0
  • 0
  • 0
  • 0
# 29
On: 2020-11-01 12:20, By: Yurei

Sorry guys, was stressed out and been ignored this sh*t for a while. I had sent several tickets. 

23rd October , Finally they ask me to provide information to "prove" that I am not cheating.( They didn't tell me why I am Banned ,probably macroing since they are advertising their "Pearl Protect Team". )

GM said they will forward the information to their "Pearl Protect Team".

So its been a weeks already. Still no news..

 

Thier "Pearl Protect Team"

o Probably didn't play BDO

 

o Their indeep check probably is - pm you when you afking lifeskill and ban you when you don't reply 

 

o I never got teleported or logged out by GM 

 

o They are relying on logs on their server to check for repetitive gameplay , my friends that use simple macro like beer feed/horse IA is still not yet been ban. So for players that loves playing other games or watching anime,etc or working while repeating afking lifeskill in BDO. Beware of "Pearl Protect"...

Like people said, Macro is undetectable unless they install spyware and monitor your PC. Or they have NASA supercomputer to check for thousands keystroke of players.

 

o Their Xigncode gameguard is shit they eat lots of CPU processing but is unable to protect the game , yet Pearl Abyss didn't bother to change or upgrade their gameguard.

 

o They might ignored us to save faces since the one(us) been banned is just a nobody. Who want to admit their own incompetence?

7 Hours ago

you genshin, Yurei?

800058360 this is mine

 

Toffee of Florin

MY days are numbered as well

2020-11-01

Character Name Veonya
Main Character Shai
Lv 62
  • Beginner 1
  • 0
  • 0
  • 0
  • 0
# 30

o Their indeep check probably is - pm you when you afking lifeskill and ban you when you don't reply 

 

isn't this the reason we AFK??

 

This is deep. AFK but can't be afk, noted.

 

 

2020-11-01

Character Name Veonya
Main Character Shai
Lv 62
  • Beginner 1
  • 0
  • 0
  • 0
  • 0
FeedbackTopicFalse Positive BAN , Macro Detection Program
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