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False Positive Ban, use of illegal programs?
XiaoWein 2020-10-23 00:51
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# 1

Hi All,

 

I wish to highlight this to everyone that I was being wrongfully banned for no good reason after the New Macro Detection Program was introduced.

 

1. I have sent 3 tickets to PA asking for the exact reasons for the ban and all they replied was generic answers "restriction of your account due to a violation of the Black Desert Operational Policy (Client Manipulation, Use of Illegal Programs, and Macros)." Even though they mentioned "measure was not taken lightly and was only performed after an extensive investigation was conducted" but UNABLE to provide the actual detailed reason for the ban? (something is fishy here.)

 

2. Since they didn't reply to me, I suspected it was my keyboard malfunction because at times even though I pushed a single button it will become double/triple tap at times. sometimes will keep spamming keys like Shift+Arrow directional buttons, F5 or R without my notice until I surf the web, open notepad, or chatbox. To stop the auto keys from entering, I have to either smack the keyboard or restart the computer. Link: https://www.youtube.com/watch?v=uDbLbnIjJX4&t=4s 

 

3. I manage to record down the keyboard malfunction to PA and they just replied "Regarding the nature of your appeal, please feel free to send us any other additional information that may help us investigate further." What else do you want? you should let me know so I can cooperate.

 

4. Grew out of frustration I literally destroyed my $300 keyboard (Logitech G910), not $30. Who in the right mind will do that? (you can understand how frustrated I was for being accused of something which I did not do and was wrongfully banned.)

 

Also, I do not expect PA to compensate me for the keyboard if I was wrongfully banned. but at least investigate this case carefully and hopefully, the management team can look into this as well.

2020-10-23

Character Name XiaoWein
Main Character Wizard
Lv 59
  • Beginner 1
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# 2

They dont really listen. I know...

 

like to change that. they won't listen

2020-10-23

Character Name Veonya
Main Character Shai
Lv 62
  • Beginner 1
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# 3

feel bad and sad at the same time. I don't know what to say anymore about this really really bad customer service...

They really don't have any goodwill for their customers...

2020-10-23

Character Name PrawiGladiana
Main Character Guardian
Lv 61
  • Beginner 1
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# 4

After introducing the new macro detection program, they suddenly changed the ban process of instead of a one day suspension to a perma ban without informing the users prior, how is that fair?

 

If they are so quick to ban accounts, the least they could do is act just as quickly to justify the actions towards wrongful bans. Such a shame.

2020-10-23

Character Name EliasDrake
Main Character Wizard
Lv 61
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# 5

Just dont cheat bro LMAOOOOOOOOOOOOOO

2020-10-23

Character Name Marshy
Main Character Warrior
Lv 63
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# 6

Yeah it's pretty disappointing when they choose to give you a canned response like a bot instead of actually looking into the issue. Even worse that they refused to reveal what was the actual offence.

 

If it is regarding macros (as suspected to be caused by your keyboard), back in August I recall it was an auto disconnection followed by more severe punishment if repeated. They basically just decided to shit over their own policy just because they developed a self-proclaimed very good tracking tool. Considering the complaints I see, it's not very good at all.

2020-10-23

Character Name BurnTheWitch
Main Character Witch
Lv 62
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# 7
On: 2020-10-23 09:55, By: Marshy

Just dont cheat bro LMAOOOOOOOOOOOOOO

He didn't though, this is why it's troubling. If it happened to someone who didn't cheat then what is stopping PA from banning random innocents?

2020-10-23

Character Name EliasDrake
Main Character Wizard
Lv 61
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# 8
On: 2020-10-23 10:43, By: EliasDrake

He didn't though, this is why it's troubling. If it happened to someone who didn't cheat then what is stopping PA from banning random innocents?

He didnt? Like you know he didnt?
That's the basic reason of everyone who get caught cheating. lol

2020-10-23

Character Name ReIena
Main Character Mystic
Lv 60
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# 9
On: 2020-10-23 12:12, By: ReIena

He didnt? Like you know he didnt?
That's the basic reason of everyone who get caught cheating. lol

Oh? So how you know he did?

That's the basic reason of why a lot of innocent players get ban cos of people like you 

2020-10-23

Character Name XFishKingX
Main Character Berserker
Lv 60
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# 10
On: 2020-10-23 12:12, By: ReIena

He didnt? Like you know he didnt?
That's the basic reason of everyone who get caught cheating. lol

Oh? So how you know he did?

That's the basic reason of why a lot of innocent players get ban cos of people like you 

2020-10-23

Character Name XFishKingX
Main Character Berserker
Lv 60
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# 11
On: 2020-10-23 12:12, By: ReIena

He didnt? Like you know he didnt?
That's the basic reason of everyone who get caught cheating. lol

2. Since they didn't reply to me, I suspected it was my keyboard malfunction because at times even though I pushed a single button it will become double/triple tap at times. sometimes will keep spamming keys like Shift+Arrow directional buttons, F5 or R without my notice until I surf the web, open notepad, or chatbox. To stop the auto keys from entering, I have to either smack the keyboard or restart the computer. Link: https://www.youtube.com/watch?v=uDbLbnIjJX4&t=4s 

 

That's true, everyone who does get caught cheating would say that they didn't lol, but if you check the video you can clearly see the keyboard itself malfunctioning.

 

I think the issue lies with absolute trust on a program without taking into consideration outside factors such as hardware malfunction or driver issues. :)

 

2020-10-23

Character Name EliasDrake
Main Character Wizard
Lv 61
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# 12

I always use tape on my mouse while leech pila fe so my char auto attack.
So based on this situation, PA would think i am using macro :(

2020-10-24

Character Name IAerialI
Main Character Sorceress
Lv 62
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# 13

I have conclusive proof that OP actually cheated.

Here's the evidence: Evidence

2020-10-24

Character Name Marshy
Main Character Warrior
Lv 63
  • Beginner 1
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# 14

contains words you can't use ON PEARL PROTECT forums

2020-10-24

Character Name Veonya
Main Character Shai
Lv 62
  • Beginner 1
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# 15

I send 3 tickets asking for the exact detailed reason. they just provided generic replies.

 

I asked them to share the logs and check carefully on the logs and see if the "Macro" that they accused me of doing, does it behave the same way as my malfunction keyboard? and not taking for what I assumed was my malfunction keyboard and use it against me. Now I am still pending for their reply on the investigation again.

 

Seriously, after multiple sending of tickets if they still failed to provide the logs that they accused me of Macro-ing they should release my account.

2020-10-24

Character Name XiaoWein
Main Character Wizard
Lv 59
  • Beginner 1
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# 16

 

 

Points to ponder while I have my coconut

 

2020-10-25

Character Name Veonya
Main Character Shai
Lv 62
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# 17
On: 2020-10-24 18:43, By: XiaoWein

I send 3 tickets asking for the exact detailed reason. they just provided generic replies.

 

I asked them to share the logs and check carefully on the logs and see if the "Macro" that they accused me of doing, does it behave the same way as my malfunction keyboard? and not taking for what I assumed was my malfunction keyboard and use it against me. Now I am still pending for their reply on the investigation again.

 

Seriously, after multiple sending of tickets if they still failed to provide the logs that they accused me of Macro-ing they should release my account.

Hammer came from HQ, SEA bois might not be able to do anything

Having said this, I did write to HQ via the only mail add I saw... BUT no replies..

 

if you wanna try 

 

 

Good Luck, thats all I can say.

When we have no rights, we can only hope for luck.

2020-10-25

Character Name Veonya
Main Character Shai
Lv 62
  • Beginner 1
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# 18
On: 2020-10-25 03:24, By: Veonya

Hammer came from HQ, SEA bois might not be able to do anything

Having said this, I did write to HQ via the only mail add I saw... BUT no replies..

 

if you wanna try 

 

 

Good Luck, thats all I can say.

When we have no rights, we can only hope for luck.

Yeap, I also got wrote in for you on your behalf as well.

I also wrote to "bdsea-cs@sea.playblackdesert.com" as well. so far no reply from them.. it is very sad.

 

To be honest, I also kind of suspect its PA's doing because I got evidence of PA's executable having malware in August. I'm not sure if its a sleeping virus then PA just activates it at this period.

I noticed there is a similar event on the amount of innocent people getting banned:
LINK HERE

2020-10-25

Character Name XiaoWein
Main Character Wizard
Lv 59
  • Beginner 1
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# 19

Maybe instead of destroying your keyboard, you could have brought it to a verified repair vendor to determine whether is it really malfunction. 

Submit all of the evidence altogether and post it on reddit. If it generates enough attention, PA might re-open the investigation.

Ngl, from your video, it is exactly what a macro should be doing. 

2020-10-26

Character Name Xstimare
Main Character Mystic
Lv 63
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# 20
On: 2020-10-26 10:34, By: Xstimare

Maybe instead of destroying your keyboard, you could have brought it to a verified repair vendor to determine whether is it really malfunction. 

Submit all of the evidence altogether and post it on reddit. If it generates enough attention, PA might re-open the investigation.

Ngl, from your video, it is exactly what a macro should be doing. 

the keyboard is like 4-5 years old already.. that aside I am not sure if there are any repair vendors for keyboards. (barely know any exist also)

during that time when I got banned, I went to talked to my friends in discord and realized that it kept pressing on "r" with no good reasons and my friend said "smack your keyboard like you did the other time" and when I did it, it stopped! but then the F5 button kicked in and keep refreshing my internet browser. very annoying.

I destroyed it because I was super upset, wasn't even thinking clearly, and was accused of macro-ing when I didn't.

yeap, I agree that from the video it is exactly what a macro should be doing but the thing is I didn't turn it on or do anything it just keeps pressing by itself. I have to smash the keyboard at times OR restart the computer to stop it.

2020-10-26

Character Name Loafing
Main Character Guardian
Lv 56
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# 21
On: 2020-10-26 14:26, By: Loafing

the keyboard is like 4-5 years old already.. that aside I am not sure if there are any repair vendors for keyboards. (barely know any exist also)

during that time when I got banned, I went to talked to my friends in discord and realized that it kept pressing on "r" with no good reasons and my friend said "smack your keyboard like you did the other time" and when I did it, it stopped! but then the F5 button kicked in and keep refreshing my internet browser. very annoying.

I destroyed it because I was super upset, wasn't even thinking clearly, and was accused of macro-ing when I didn't.

yeap, I agree that from the video it is exactly what a macro should be doing but the thing is I didn't turn it on or do anything it just keeps pressing by itself. I have to smash the keyboard at times OR restart the computer to stop it.

Logitech vendors should be able to something. You don't need to repair it, you just need to prove that the keyboard is malfunction. 

Claiming you did not macro does not convince them. You need evidence to support your claims. 

As I said, I can reproduce your video with a functioning keyboard. 

2020-10-26

Character Name Xstimare
Main Character Mystic
Lv 63
  • Beginner 1
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# 22

Get fUcccked noob

2020-10-27

Character Name LazyTitan
Main Character Warrior
Lv 62
  • Beginner 1
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# 23
On: 2020-10-26 15:05, By: Xstimare

Logitech vendors should be able to something. You don't need to repair it, you just need to prove that the keyboard is malfunction. 

Claiming you did not macro does not convince them. You need evidence to support your claims. 

As I said, I can reproduce your video with a functioning keyboard. 

1 Days ago

So I guess we are operating under the presumption of being guilty until proven innocent. Absolute rubbish when PA can't/won't even provide evidence of his alleged wrongdoing.

2020-10-28

Character Name BurnTheWitch
Main Character Witch
Lv 62
  • Beginner 1
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# 24

the thing is. they wont ban you if anticheat didnt detect something on your PC. like how about you ask them what program their anticheat detected on your PC. maybe that will give them chance to explain their side 

2020-10-28

Character Name IJungEunjiI
Main Character Witch
Lv 62
  • Beginner 1
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# 25
On: 2020-10-28 13:12, By: IJungEunjiI

the thing is. they wont ban you if anticheat didnt detect something on your PC. like how about you ask them what program their anticheat detected on your PC. maybe that will give them chance to explain their side 

2020-10-28

No use, this is what they replied:

"We understand that it has been some time since this ticket has received an update, we would like to let you know that we thoroughly investigated your game logs and confirmed the records which had led to the account being restricted for macro use. Unfortunately, we are unable to provide you with game logs due to company policies regarding internal game data.  

 

As for your concerns regarding the exact details for your ban, please note the [Client Manipulation, Use of Illegal Programs and Macros] in the Operational Policy for the reasons behind why your account was restricted. "

2020-11-07

Character Name XiaoWein
Main Character Wizard
Lv 59
  • Beginner 1
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# 26

Anyways, I suspect PA executable consists of malware and they fixed it without telling.

 

On the 3rd of August 2020, my anti-virus MalwareBytes has detected a Malware.AI.860988342 from BlackDesertLauncher.exe even after reinstalling. I sent a ticket and GM Abun gave me a ridiculous reply by asking me to perform a clean boot. I didn't follow his advice because it's malware that was found on the BDO launcher executable and during that period I just reformatted my PC so his advice was invalid.

 

So I added into the "white/allow" list and guess what? when I released it from the "white/allow" list last week, and perform a scan on the client again it doesn't detect the executable as a Malware already. (i just did a scan again to show you all the results)

 

Since PA were unable to explain what macro program that I was accused of.. then oh well. From my logs, I suspect the malware that PA has on the BDO launcher executable might be the cause. FYI, Malware.AI is under the following threat categories: Adware, Fraudtool, Hijack, Ransomware, Riskware, Rogue, Rootkit, Spyware, Trojan, Virus & Worm.

 

Who knows what actually happened.. hmm.

2020-11-07

Character Name XiaoWein
Main Character Wizard
Lv 59
  • Beginner 1
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# 27

They won't release it,

this happened before the massive ban wave back in 2018, on which many were complaining about why they got banned.

No reason/proof was released, just the standard "Malicious 3rd party Program" excuse and that they can't release it because of Policy.

they don't mind losing 1 player just so that they can protect their policy.  Problem is that the ban wave destroyed Conquest War back in 2018. 

2020-11-23

Character Name LionessSpark
Main Character Valkyrie
Lv 62
  • Beginner 1
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# 28

Feels bad man

 

2020-11-25

Character Name Nyuca
Main Character Lahn
Lv 61
  • Beginner 1
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# 29
On: 2020-10-23 00:51, By: XiaoWein

Hi All,

 

I wish to highlight this to everyone that I was being wrongfully banned for no good reason after the New Macro Detection Program was introduced.

 

1. I have sent 3 tickets to PA asking for the exact reasons for the ban and all they replied was generic answers "restriction of your account due to a violation of the Black Desert Operational Policy (Client Manipulation, Use of Illegal Programs, and Macros)." Even though they mentioned "measure was not taken lightly and was only performed after an extensive investigation was conducted" but UNABLE to provide the actual detailed reason for the ban? (something is fishy here.)

 

2. Since they didn't reply to me, I suspected it was my keyboard malfunction because at times even though I pushed a single button it will become double/triple tap at times. sometimes will keep spamming keys like Shift+Arrow directional buttons, F5 or R without my notice until I surf the web, open notepad, or chatbox. To stop the auto keys from entering, I have to either smack the keyboard or restart the computer. Link: https://www.youtube.com/watch?v=uDbLbnIjJX4&t=4s 

 

3. I manage to record down the keyboard malfunction to PA and they just replied "Regarding the nature of your appeal, please feel free to send us any other additional information that may help us investigate further." What else do you want? you should let me know so I can cooperate.

 

4. Grew out of frustration I literally destroyed my $300 keyboard (Logitech G910), not $30. Who in the right mind will do that? (you can understand how frustrated I was for being accused of something which I did not do and was wrongfully banned.)

 

Also, I do not expect PA to compensate me for the keyboard if I was wrongfully banned. but at least investigate this case carefully and hopefully, the management team can look into this as well.

2020-10-23

I have just been nolifing the game streaming majority of my gameplay yet I just got banned for 'Use of illegal programs' yet I do not use illegal programs and have never used macros for BDO. Unfortunately it is a permanent ban and im just getting automated messages (funny how they accuse you have doing something automated and then reply back with automation). I have provided evidence and reasons why I think it may have trigged false positives but it is being ignored and they will not acknowledge. I have asked to take this higher and am currently waiting for a reply. I just hit over 1000 hours in the last 40ish days of consistent gameplay / afk fishing or energy regain while sleeping.

They really need to take a look at this 'new' program of theirs as it seems to be falsely banning accounts and they cannot provide evidence or real logs to support their claims. Hardcore players such as my self seem to be suffering because of this despite doing the right thing while those who break rules and bot, buy accounts, sell accounts and even hire pilots to play their accounts for them get away with it... Extremely poor customer service and to say this model is what they were suppose to be following (which allows users to find out why they are getting flagged and recieving warnings) eg. having your mouse 4-7 buttons assigned to a SINGLE keyboard key [not multiple] as they are intended and allowed by every single game INCLUDING BDO NA, or accidently leaving another games macro on and you hit it and accidently activate it and turn it off (which never gives any player advantage in the game at all and was 100% accidental), or play for long houses at a time doing the same combination of clicks and movement for particular gather spots or what ever.
Ban model

2021-02-19

Character Name GameOverMan
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