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item gone into nowhere
Chardhue 2021-02-04 08:32
114 1 0
# 1

hai i got a problem here pls enlight me
im taking 100 piece of black gem from CM this morning into my inevent but it say "cannot use market at the moment" so i close market windows and wanted to take it again but its gone so i check my invent and storage but not there either
basically i lose 100 black gem today. actually (i forgot) 2 weeks ago i got the same problem with (may be) 3 fireflake flower but its cheap and i buy again right away so i brush it off.
it happen twice ady, may be more becouse i didnt notice it
can i complaint about it? and where? becouse im afraid taking expensive item now

 

my transaction

2021-02-04

Character Name Chardhue
Main Character Shai
Lv 59
  • Beginner 1
  • 0
  • 0
  • 0
  • 0
# 2

Hello, was this problem already solved?

If you are still experiencing this type of problem you can send a ticket for support. Ive also had some problems regarding lost items and the black desert support team helped me a lot.

 

Can access support when u press 'esc' > 'f11' >'6' this will lead you to the support center where u can ask help for various problems :D

2021-02-13

Character Name Rubybodado
Main Character Dark Knight
Lv 63
  • Beginner 1
  • 0
  • 0
  • 0
  • 0
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