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Malaysia ISP cant connect
Ri5e 2018-12-28 09:48
1864 20 6 0
# 1
Edit Date : 2018-12-28

Its not just me its totally whole Malaysia having this problem IIRC,

once u can logged in ursafe till ur decide to change character or switch server .

BDO literally close it self  and i need to  restart so many time till ican log - in please 

FIx this 

@pearlabyss

Character Name Ri5e
Main Character Valkyrie
Lv 61
# 2
Edit Date : 2018-12-28

Same problem, but it is Unifi or something. I using Yes 4G then it work zzz.

Character Name ArcherOrigin
Main Character Archer
Lv 56
# 3
Edit Date : 2018-12-28

Hello there, it seems there is an ongoing problem with players in Malaysia. Our team is currently investigating the problem particularly players using the ISP 'TM Net'. We are currently gathering information from players that have already contacted us via customer support. We hope to be able to resolve this issue on our end but if possible we recommend that you also contact your ISP to verify if there is an issue. We hope to have the issue resolved soon and get everyone back into the game as soon as possible.

Character Name GM_Heidel
Main Character Warrior
Lv 30
# 4
Edit Date : 2018-12-28

Please fix it asap ya I'm waiting for good news 

Character Name HeavenRaiser
Main Character Valkyrie
Lv 56
# 5
Edit Date : 2018-12-28

Please fix this T_T, i dont one miss the event even for 1 day huhuhuhuh

Character Name Kazama96
Main Character Ninja
Lv 58
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# 10
Edit Date : 2018-12-28

guys i found a temporary solution download windscribe and change ur vpn to the best location .https://windscribe.com/

Character Name Lulitaa
Main Character Mystic
Lv 61
# 11
Edit Date : 2018-12-28

Same happening in Malaysia

Character Name Mysthime
Main Character Sorceress
Lv 51
# 12
Edit Date : 2018-12-28

hey !! im having same issue as well !! since yesterday !

Character Name SongJ
Main Character Striker
Lv 15
# 13
Edit Date : 2018-12-28

i call unifi and they give me no problem with my internet connection, but i still cant connect game.

Character Name NeonE
Main Character Archer
Lv 56
# 14
Edit Date : 2018-12-31

Recenly my Unifi speed was upgraded for free, its now 100mbps. This is the only change im aware of.

Character Name Villager
Main Character Warrior
Lv 52
# 15
Edit Date : 2018-12-31

Samething happen here. Change character DC then cant connect back to Sever have to try sever time to to connect back.

Character Name Gristhod
Main Character Warrior
Lv 57
# 16
Edit Date : 2018-12-31

Same here. Can't change character due to the fact that it will disconnect and when I reconnect again, same thing '' failed to connect'' message box appear again. The game is already heavily rng and now what? Rng connection? It need several tries to connect to the game. Already 4 days still having the same problem. No offence but PA, what are your technical team doing??? 

Character Name BlaZeStar
Main Character Sorceress
Lv 53
The post was deleted.
# 18
Edit Date : 2019-01-01

I'm also Unifi user here. Until yesterday 31st December 2018, I was still able to log in into the game after few tries but now, 1st January 2019, no matter how many time I tried, I am unable to login into the game. Sometimes the game shows me error or server connection on the launcher after press play game, sometimes the game crashed when I am on the game interface screen (that has "start", "setting", "exit" options). Most of the time, it shut downed by itself after I select which game server to join in.

 

I am able to join in the black desert lab server without any problem so far. The problem is with the main black desert online server only.

Using Maxis internet service, there is no problem in joining both versions of the game but that is my phone quota and I don't want to use it for the game. Hopefully Pearl Abyss able to solve this issue as fast as they could after tomorrow maintenance, 2nd January 2019. 

Character Name Eunah
Main Character Maehwa
Lv 60
The post was deleted.
# 20
Edit Date : 2019-01-01

1 Jan. 2:40PM. Still got the "Failed to connect" message.

How many failstack I need to collect before I can log in to the game?

Character Name WarBlade
Main Character Musa
Lv 60
# 21
Edit Date : 2019-01-01

So many deleted comments...

Character Name Villager
Main Character Warrior
Lv 52
# 22
Edit Date : 2019-01-01

so many days already .. any solution?

Character Name SongJ
Main Character Striker
Lv 57
# 23
Edit Date : 2019-01-01

i'm using unifi 100mbps without any problem, you all have try to set your dns to google dns? example: preferred dns server and Alternative dns server set to 8.8.8.8 and 8.8.4.4

Character Name NicKi
Main Character Tamer
Lv 61
tried it. nothing happened. have to re-log multiple times (mostly got crashed when trying to enter server) to get into the game but crash again when trying to change the character or trying to change the server. Both IPv4 and IPv6.
2019-01-02 10:30
Me too. Still stuck at log in screen with error msg "Fail to connect". Sigh ...
2019-01-02 16:36
# 24
Edit Date : 2019-01-10

The saddest part is they didn't even acknowledge this as one of their problem. Look at "known issue" , they didn"t even put it in there. Sigh.

Character Name Moco
Main Character Kunoichi
Lv 61
# 25
Edit Date : 2019-01-10

What am i going to do with 15 character ? World of Tank NA

 dont have this issue. Doing this for 30min to Login.

 

Character Name Niobe
Main Character Tamer
Lv 58
# 26
Edit Date : 2022-01-01

Aiyah, after today's patch, I totally cannot launch the game at all.

Really PA? 

 

I'm using Maxis Home Fiber. They colloborate with TM for the fiber lines.

Character Name Guinievere
Main Character Lahn
Lv 56
# 27
Edit Date : 2022-02-03

These my two centsand so far nobody mention. Logically in my opinion i can explain this ( dont mind my inaccuracies, but logically it work like this ) 

Our TMnet malaysia internet rightful purchasing and dispersing quota to certain states or time period. Tmnet pruchased from I called default bandwidth quota rented from vendors / owner of internet submarine cable from US, EU etc

By right unifi bandwidth was shared with all mmo online not just Black Desert, like other player mention here, we play on PC mmo, pubg, bf5, war of tanks, etc

Imo, they do not pay fee to msia government or tmnet for these online services cause you have to remember, outsiders site utilised our Unifi bandwidth to promote ads and getting subscriptions.

Same goes with netflix, appletv, google, youtube, etc. this all shared with mmo. Those eat a lot of bandwidth which im not sure how much did TmNet subscribe from internet submarine vendor to fulfill needs.

Granted YES, Maxis, DIGI etc can access online better than unifi, but their quota is still good compare to majority use Unifi for all heavy usages.

And of course they pay subscription service tax, if legal, some not. Those just subscription. If you pay for Pearls from third party inclusive of so called service tax, this dont pay direct to Tmnet or under internet service. This under government coffer. above it, whos paying for the coverage of heavy bandwidth usages which may give TMent to improve their infrastructure ort more quotas. Yes we unifi subscribers pay for monthly quota, but bandwidth shared with all malaysians thus there be some outrage of certain mmo from time to time due to Unifi quota. Some of us use heavily, some not. 

Yes this come to mcmc, to do some digital tax on local online biz or implement rules for TMnet to tax Netflix , others for high bandwidth usages. Im afraid, Msia dont do that.  Yes of course ift all depend whther unifi can upgrade and rent more quotas. 

Character Name DaNecromancer
Main Character Witch
Lv 62
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