Announcements

GM Notes [GM Note] [FAQ] Patch Download and Install Issue
Black Desert 2018-01-10 14:00
Comments 237

 Hello, Adventurers!

This is The MMORPG, Black Desert.

 

Have you experienced problems with downloading and installing the Black Desert patch?

We have some helpful suggestions for you below!

 

■ ‘Failed to apply the patch’ message pops up and I can’t continue with the patch.

Sometimes when updating the launcher, the updated files can be damaged while they are downloading due to unstable network latency issues.

In these cases, you can use the ‘Check File’ button on the launcher in order to download and repair the damaged files, which will resolve the problem.

 

 

■ When I start the launcher the loading stops at 1%.

 

· While it might look as if the launcher has stopped, it is in fact is in the middle of installing the compressed files that were downloaded
 

· Due to PC specifications or network conditions, it is possible that your internet speeds are slow enough that it looks like the patch has stopped working. If that is the case, we recommend that you try waiting a while longer
 

· If you have tried the above but the patch still does not update, please contact our Customer Support. When you do, please make sure to attach the Update.log file which should be found in the game folder along with a screenshot of the info displayed in the following link: https://check-ldns.pearlcdn.io/

[ Go to Customer Support ]

 

 

■ I get a “Failed to download” message and the patch is not progressing.

 

· If you have a problem with the patch, please try following steps:

 

1. Change DNS settings

· Self Check:

o Check the settings of obtaining DNS server address:

o Press Windows Key + R > insert ‘ncpa.cpl’ and press Enter

o Right click on the adapter and choose Status

o Go to “Properties” > Internet protocol version 4 (TCP/ipv4)

o Check if “Obtain DNS server address automatically” option is selected

 

· If all the settings from Self Check are correct:

o Go to http://cmkdf2wyt-52-192-98-212.dns.pearlcdn.io/ and check your information (IP, DNS, Location)

o Go to http://www.nperf.com/en/ and perform internet speed test. Click Server selection and select the country next to yours

o Start the test

o Share test results

o Copy the results and send them to us via Customer Support ticket

 

2. Other Methods

1) Delete the ‘patcher_version’ & ‘patcher_files version’ files from the game’s main folder

2) Reset your modem

3) Make sure the program is whitelisted in your anti-virus software

 

  • If you have tried the above but the patch still does not update, please contact our Customer Support. When you do, please make sure to attach the Update.log file which should be found in the game folder along with a screenshot of the info displayed in the following link: https://check-ldns.pearlcdn.io/

 

 

■ I’m trying to install the patch again after closing a previous session, but it starts from 0%.

 

  • This is not an error. The launcher is checking previously installed files and cleaning up the remaining files. The total download file size will have decreased.

 

■ I get the “Failed to call launcher information’ error message.

 

  •  If you get the ‘Failed to call launcher information’ message, please try to reinstall with a new install file, or perform a ‘File Check’ in the launcher and try reloading.

 

If your problem was not resolved despite trying the above methods, please check our FAQ section for further details or submit an inquiry to our Customer Support via the following links:

 

[ Go to FAQ ]

     · Please check the “Error/Bug” category.

 

[ Go to Customer Support ]

· Please select the “Install and Run” category and provide a description of your problem along with your account information.

· If you are seeing other types of error messages, please make sure to attach a screenshot.

 

Please rest assured that we are doing our best to provide you with a stable, high-quality service.

Thank you for all your support.

Comments 237
0
force close after in start game
2019-04-04 01:59 0
0
force close after in start game
2019-04-04 01:59 0
0
force close after in start game
2019-04-04 01:59 0
0
force close after in start game
2019-04-04 01:59 0
0
force close after in start game
2019-04-04 01:59 0
3
failed to download __metafiles, please fix. its been months I cannot play even redownload the game
2019-04-07 04:57 3
4
10-04-2019 PATCH WHY I CANNOT PATCH EVEN MANUAL DOESNT RESOLVE FAILED TO DOWNLOAD ADDITIONAL CLIENT FILES. HOW COME THIS HAPPEN! why if updatte alwayss eerror
2019-04-11 00:02 4
5
failed download __meta file
2019-04-15 02:55 5
0
failed patch download, I have downloaded it repeatedly and already spent up to 10GB more quota just for the current update

if I have finished my data quota up to 12GB then I will uninstall this game
2019-04-24 15:46 0
0
"Failed to apply patch"
And I've already tried the steps above and it still didn't work help please
2019-04-26 10:56 0
0
why when entering the server always close the program??
2019-05-03 19:58 0
0
When I open the game, it becomes black screen with the white border with no text comes out. I've played in my pc for more than months and today is the only day it happens. please answer immediately
2019-05-06 20:43 0
0
cannot download patch client, what do i do now? the game was running, then i switched display settings and close the game, now it prompt "Cannot download patch client"
2019-05-21 14:24 0
0
Failed install entire client files
2019-05-31 01:28 0
0
failed to apply patch
2019-06-12 11:37 0
0
Failed to apply patch
2019-06-12 12:07 0
0
i got a problem, failed to init security
2019-06-17 19:14 0
0
cant instal black desert cant even update so i deleted and try to instal but i cant install it why!
2019-06-19 16:06 0
0
unable to the start the game due to client authentication failure.
2019-06-20 11:35 0
0
(Failed to download __metafile) does anyone know what seems to be the problem?
2019-06-27 13:19 0
0
Failed to download __metafile. I've downloaded the game update using vpn, but when i run the game again, i need to download the same update again. Then i got the same error again. what?
2019-06-27 22:34 0
0
failed to download __metafile, dunno why
2019-06-27 23:23 0
0
Failed to download the patch files since the last wednesday night's update 26/6/19
2019-06-30 13:55 0
0
im still on 14 days trial , but I get error message " purchase before last patch"
2019-07-10 10:33 0
0
never mind , I fixed It , Delete the ‘patcher_version’ & ‘patcher_files version’ files from the game’s main folder
2019-07-10 10:41 0
0
When I open the game, it becomes black screen with the white border with no text comes out. I've played in my pc for more than months and today is the only day it happens. please answer immediately
2019-07-14 20:48 0
0
Laptop turned off whilst patching. Only have bin, bin64 and locales folders now. 'update' txt file has only 6 lines in it. BDO folder looks like its uninstalled itself. 'Check files' unsuccesful
2019-08-04 09:32 0
0
Cant download __meta file for Update (2019/07/31)?
2019-08-06 14:30 0
0
I am using manual update. But there is error cant download __meta file for Update (2019/07/31)..Any solution??
2019-08-06 14:31 0
0
i already try everything with the patch i already try manual n automatic still dont works please givve us some real solution for this failled patch everytime damn
2019-08-10 02:23 0
0
XIGN error showing after today's maintenance. Any fix?
2019-08-29 04:07 0
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0
high-quality service my ass...I am started to thinking give my money back now u damn retards
2018-01-31 22:15 0
0
can't reply my comment huh? pitiful GM. go find another job so let the suits one handle this u damn moron
2018-01-31 22:18 0
0
my bf didnt really played so he went to purchased outfits at the pearl store.. but he couldnt trade the outfits over to me.. is there a certain lvl or quest needs to be done. a gm pls help us to xfer?
2018-02-01 15:08 0
0
the launcher actually automatically failed itself whenever it doesn't get a single byte from internet, which what my internet connection always do, and now i cant play it because im far from wifi
2018-02-01 16:26 0
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0
Failed to download __metafile ?? what is this ?
2018-02-04 11:54 0
0
Failed to download __metafile after checking files because of a patch download error.
2018-02-08 13:34 0
0
Failed to download ____metafile after checking file. how to solve this?
2018-02-11 18:58 0
0
please make update outside launcher, everytime after MT i always strugling to download it...
my net no problem.. 20Mbps i can streaming youtube smothly...
please fix it soon
2018-02-22 12:19 0
0
not sure why 888 KB/s could represent as 0.88 KB/s on the launcher.
2018-02-22 20:52 0
0
failed to apply the patch error. please help!!!!
2018-02-23 15:02 0
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0
WTH! why clint failed download -_-
2018-02-23 21:05 0
0
why alwasy when updating failed update clint ,
2018-02-23 21:06 0
0
why patching always repeat from 0% and failed download again and again ?
2018-02-25 12:40 0
0
Failed download again!!i've been waiting for how many hrs now since i've submitted my report and the patching kbs only?I have 100mbps connection still cant patch always stuck at 1% >.<
2018-02-27 02:31 0
0
Wtf is this
why always failed apply the patch file
do not just make a profit
fix it
2018-03-01 12:58 0
0
Try Using SSH/VPN if update stuck at 1%
2018-03-01 15:01 0
0
game powered by hamsters
2018-03-01 15:06 0
0
Please don't use coal powered server, thank you :)
2018-03-01 19:48 0
0
got this message "failed to verify the integrity of newly received packages file" after clicking check files
2018-03-01 19:59 0
0
why always fail download __metafile after i klik check file
2018-03-01 20:02 0
0
If you get "Failed to update the patch file" error...
Try copy file xmag.xem from \bin\xc\id\2\ to \bin64\xc\id\2\
It worked for me... but don't forget to backup the file first, just in case.
2018-03-01 20:04 0
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Note: \id\ probably my country code... so maybe it's different in your PC.
xmag.xem is the file that failed in my update.log
2018-03-01 20:07 0
0
Fix ur problem already and dont blame costumer sea server is the worst
I try pacth hudred times already
2018-03-01 21:35 0
0
Dont maintace if it geting worse
2018-03-01 21:54 0
0
fail update waste time patch to error
2018-03-01 22:13 0
0
Incompetence company, blaming customer when the real problem coming from this retarded company. 10 Mbps is too slow for this game, huh? 150 KB/s -330KB/s MAX I can get from their client download!.
2018-03-01 23:10 0
0
cant download update, manual patch not work, and cant check file. and idk what must i do for this problem.
2018-03-02 02:22 0
0
WTH , now im stuck at "now Processing" what now???
2018-03-02 05:29 0
0
i played the game after the patch seem to work perfectly. withing few hours the mobs stopped spawning and i cant change server, so i close the game and now it its installing and stuck at 1%
2018-03-02 05:33 0
0
Still not working
2018-03-02 17:01 0
0
still doesnt work plisss
2018-03-02 17:25 0
0
ALL OF THE GIVEN SOLUTIONS DOES NOT WORK.... Please!!!!
2018-03-03 11:15 0
0
why why why always like this, how long we will wait to make it right this error again and again and again till the end of the world error exist
2018-03-03 21:15 0
0
why why why always like this, how long we will wait to make it right this error again and again and again till the end of the world error exist
2018-03-03 21:15 0
0
againnnn!! "cannot download client" ????? why????????? hello whats problem this game??
2018-03-04 19:56 0
0
check file???? not working and stuck 0& , and "cannot download this client" whattt???????? manual patch? same too not working !
2018-03-04 20:04 0
0
Sir,cant play the game it says "failed to download patcher information" please help to fix this
2018-03-05 09:59 0
0
please help me my BDO was Eror. his say "Failed to update the patch file" error... pls help me :(
2018-03-06 23:17 0
0
"failed to download patcher information" the steps above didn't help
2018-03-07 15:48 0
0
I received "Failed to update the patch file". I tried manually installing but it is not working. I can't click on "check files" so i can't repair my files. Any solutions?
2018-03-08 07:50 0
0
I received "Failed to update the patch file" at 14% consistently. I tried manually installing but it is not working. I can't click on "check files" so i can't repair my files.
2018-03-08 09:15 0
0
RIP BDO SEA
failed to download the patch file
2018-03-08 11:29 0
0
Patch error... again.
"Failed to apply the patch file"
From update.log:
!ERROR! PatchApply Error [code: 31] bin\BlackDesert32.exe
Trying "Check Files"...
Well, it worked this time!
2018-03-08 11:58 0
0
Sigh.. we have to "Check Files" for new patch now?
2018-03-08 13:05 0
0
Any real solution for this valk patch ?
Please BDO Sea Dev Team, don't you run several test to apply the patch before launch the update ?
2018-03-08 14:04 0
0
don't you run several test to apply the patch before launch the update ? (2)
2018-03-08 22:18 0
0
fail me, always went on "failed to apply downloaded patch" and whenever i click check files it gones somekind of __metafile error, must i stop playing this game now?
2018-03-08 22:30 0
0
This patch problem again, sir please, do you have a proper employee for this job?
2018-03-09 02:02 0
0
When I press game start, It started with black screen, and closes itself
2018-03-11 08:23 0
0
i am an end user every udpadate i always have trouble can i stop playing this game because of difficulties to update
2018-03-15 15:30 0
0
always faild dowload
2018-03-15 15:30 0
0
alwait failed at downloading the latest binary data plz help :(
2018-03-16 22:56 0
0
Fail to recover Package file :<
2018-03-20 08:27 0
0
this game patching is a pain in the A&&*.....after finihsed for hald day.. when check files restart pathing... WTF..... can you give me my money back or at least stop patching...
2018-03-21 19:18 0
0
black desert security failed windows 10 64bit
2018-03-23 23:48 0
0
Always reinstall after update
2018-03-24 16:23 0
0
always fail when loading xigncode3, and its hard to download new patch
2018-03-26 02:58 0
0
this game has the utimate WORST OF PATCHING ALWAYS CANNOT DOWNLOAD THE PATCH FILE FAILED TO DOWNLOAD __metaDATA IM TIRED OF DIS SH#####T
2018-03-26 22:40 0
0
affter patch all oky until one the patch tigger the antivirus affter i stop the prosses and re do all it say cannont download patch client help me i dontwant reinstall whole thing is take me 2 days
2018-03-29 12:46 0
0
"Fail to Download Compressed binary" can you help me with that?
2018-03-30 05:10 0
0
"Fail to Download Compressed binary" I got this message as well, please help fix this problem..i already tried to manual patch but it didnt work as well
2018-04-03 17:56 0
0
I checked file then come " Failed To Download __metafile "
i Tried to follow every instruction but not working at all
2018-04-03 17:58 0
0
failed to download compressed binary" then i click check files....after that failed to download ____metafile!
2018-04-12 18:27 0
0
failed to download compressed binary" then i click check files....after that failed to download ______metafile! Today18:27
2018-04-12 18:46 0
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