Announcements

Notices [Notice] Revisions to Operational and Privacy Policies 
Black Desert 2020-08-25 17:35

 

Greetings. This is the Black Desert Customer Service Team. 

  

This is to notify our users of revisions to Black Desert’s Operational and Privacy Policies. 

  

To provide a better experience and balanced game service, these revisions will take effect starting from Thursday, September 10, 2020. 

  

Please refer to the revised articles below for more details. 


 

Revisions to the Black Desert Operational Policy 

Applied Policy: Black Desert Operational Policy  

Applied Date (Effective from): September 10, 2020 

Revised Content 

Added and revised certain terms of the ‘𝐓𝐚𝐛𝐥𝐞 of Restrictions’ 

  

- Revision Details

Violation

Details

1st Violation

2nd Violation

3rd Violation

Attempt and/or Suspicion of 

Using Illegal Programs and Macros 

"Attempt or Suspicion of Using Illegal Programs and Macros" refers to the following: 

  

   (1) Attempting to use computer programs macros, devices, or equipment (hereinafter referred to as "Illegal programs") that disable the technological protection of the service or disrupts the normal operation of the service. 

  

   (2) Suspicion of using “illegal programs” to produce repetitive motions. 

  

   Example) Characters jumping up and down in front of town storage keepers. 

  

   ※ If a user is suspected of using “illegal programs,” they may be subject to a “Use of Illegal Programs and Macros Investigation.” 

Warning 

(Logged out)

Restriction 

(7 days)

Restriction 

(30 days)

 

Term

Before 

After 

7. 𝐓𝐚𝐛𝐥𝐞 of Restrictions

<𝐓𝐚𝐛𝐥𝐞 of Restrictions Criteria>

 

Violation
Bot
 
"Bot" refers to the following: 

  

(1) An act of using the game with multiple accounts or through a systematic and collective manner for profit-making purpose. 

  

Example) An act of gaining the items illegitimately through "Illegal programs and macros" or "Gambling" using multiple accounts. An act of transferring such items. An act of exchanging such items with the real money. 

Violation
Bot
 
"Bot" refers to the following: 

  

(1) An act of using the game with multiple accounts or through a systematic and collective manner for profit-making purpose. 

(2) An act of involving one’s personal account with (1)  

Example) An act of gaining the items illegitimately through "Illegal programs and macros" or "Gambling" using multiple accounts. An act of transferring such items. An act of exchanging such items with the real money. 

Violation
Use of inappropriate UCC
 
"Use of inappropriate UCC" refers to the following: 

 

(1) A UCC of contents that slanders, ridicules, or degrades specific nationality, ethnicity, region, religion, race, gender, disability, etc. 

(2) A UCC of contents offensive to the other party. 

(3) A UCC that Infringes the copyright or portrait right of the company. 

(4) A UCC that contains antisocial content. 

(5) A UCC of contents that does not contain content that is appropriate for the post. 

(6) Other UCCs of the contents that are prohibited by the Terms and Conditions of Service. 

  

※ Guild Insignia, Beauty Album, Photo Gallery, and Find Party are included in the ‘Use of abusive UCC’ category. 

※ If a UCC is deemed inappropriate, the company may impose restrictions first, then delete the UCC. (Including warnings) 

Violation
Use of inappropriate UCC
 
"Use of inappropriate UCC" refers to the following: 

 

(1) A UCC of contents that slanders, ridicules, or degrades specific nationality, ethnicity, region, religion, race, gender, disability, etc. 

(2) A UCC of contents offensive to the other party. 

(3) A UCC that Infringes the copyright or portrait right of the company. 

(4) A UCC of contents that infringe on copyright, intellectual property and portrait laws through, but not limited to, distributing or registering the withsaid contents without the consent of the copyright holder. 

(5) A UCC that contains antisocial content. 

(6) A UCC of contents that does not contain content that is appropriate for the post. 

(7) Other UCCs of the contents that are prohibited by the Terms and Conditions of Service. 

  

※ Guild Insignia, Beauty Album, Photo Gallery, Find Party, and Music Album are included in the ‘Use of abusive UCC’ category. 

※ If a UCC is deemed inappropriate, the company may impose restrictions first, then delete the UCC. (Including warnings) 

Use of Inappropriate Language

"Use of Inappropriate Language" refers to the following: 

(1) An act of using swear words and foul language. 

(2) An act of making expressions or behavior that causes sexual humiliation to other members such as, but not limited to the use of dirty words or sexual portrayals 

(3) An act of slandering, ridiculing, or degrading specific region, religion, race, disability, etc. 

(4) An act of making expressions or behavior that may cause fear to the other people or may be deemed as a threat to the real life. 

(5) An act of writing in chat information (personal information, location, contact information, email, etc.) or personal information of other individuals. 

(6) Other acts, expressions or communication prohibited by the Terms and Conditions of Service which causes discomfort or disgust to another person. 

※ If a user proceeds with chatting that contains ‘Use of Inappropriate Language’, the company may impose Chat Block without prior warning. 

 

1st/2nd/3rd Violation 
Chat Block (60 minutes)

Restriction (1 day)

Restriction (7 days) 

Use of Inappropriate Language

"Use of Inappropriate Language" refers to the following: 

(1) An act of using swear words and foul language. 

(2) An act of making expressions or behavior that causes sexual humiliation to other members such as, but not limited to the use of dirty words or sexual portrayals 

(3) An act of slandering, ridiculing, or degrading specific region, religion, race, disability, etc. 

(4) An act of making expressions or behavior that may cause fear to the other people or may be deemed as a threat to the real life. 

(5) An act of writing in chat information (personal information, location, contact information, email, etc.) or personal information of other individuals. 

(6) Other acts, expressions or communication prohibited by the Terms and Conditions of Service which causes discomfort or disgust to another person. 

※ If a user proceeds with chatting that contains ‘Use of Inappropriate Language’, the company may impose Chat Block without prior warning. 

 

1st/2nd/3rd Violation

Chat Block (60 minutes) 

Chat Block (7 days)

Chat Block (30 days) 

Violation
Not responding or answering incorrectly to Game Masters (GM) 

 

“Not responding or answering incorrectly to Game Masters (GM)” refers to the following: 

  

(1) An act of stopping, showing abnormal movement, not answering the question, answering the question wrong, or the like when there are abnormal records found on a character and is being investigated. 

(2) An act of moving away from the location, escaping, changing servers, entering another location (Red Battlefield, Battle Arena, etc.), exiting the game, closing the chat window, not opening the 1:1 chat window, not visible in the game, and claiming to not be able to read the message sent by the GM. 

(3) An act of answering the GM with senseless letters, repetition of letters, or irrelevant answers. 

(4) An act of using inappropriate language, offensive terms, threats, swearing at the GM. 

※ Members can be restricted as members can be suspected of using unapproved programs or manipulating the client, using illegal programs and macros. 

※ The same penalties will be applied even if another individual is playing in place of the member. 

 

1st Violation 

Permanent Restriction 

 

 

Violation 
Not responding or answering incorrectly to Game Masters (GM) 

 

“Not responding or answering incorrectly to Game Masters (GM)” refers to the following: 

  

(1) An act of stopping, showing abnormal movement, not answering the question, answering the question wrong, or the like when there are abnormal records found on a character and is being investigated. 

(2) An act of moving away from the location, escaping, changing servers, entering another location (Red Battlefield, Battle Arena, etc.), exiting the game, closing the chat window, not opening the 1:1 chat window, not visible in the game, and claiming to not be able to read the message sent by the GM. 

(3) An act of answering the GM with senseless letters, repetition of letters, or irrelevant answers. 

(4) An act of using inappropriate language, offensive terms, threats, swearing at the GM. 

※ Members can be restricted as members can be suspected of using unapproved programs or manipulating the client, using illegal programs and macros. 

※ The same penalties will be applied even if another individual is playing in place of the member. 

 

1st/2nd Violation 

Warning 

Permanent restriction 

Please refer to the link below to see the current Black Desert Operational Policy.  

Click here for the Black Desert Operational Policy (Revised September 10, 2020) 

 


■ Revisions to the Black Desert Privacy Policy 

- Applied Policy: Black Desert Privacy Policy  

Applied Date (Effective from): September 10, 2020 

Revised Content 

Collected personal information and methods of retrieval. 

 

Revision Details 

Term 

Before 

After 

1. Collected personal information and methods of retrieval 

- Items collected at the time of sign-up

1) Items required: Login ID (E-MAIL address), name, date of birth

- Items collected at the time of sign-up 1) Items required: Login ID (E-MAIL address), name, date of birth 

※ Steam Account Identification No.   

- Service use records items such as account and gameplay progress data, chatting data, IP address, PC information (ex. CPU type, RAM, graphic card type, graphic card RAM), cookies, web browser info, general location data, gameplay data and game service use data related to interactions with other users, advertising ID, data required to check payment records, game screenshots (game client error/crash occurrences) may be generated and collected during the service use process.

- Service use records items such as account and gameplay progress data, chatting data, IP address, PC information (ex. CPU type, RAM, graphic card type, graphic card RAM), cookies, web browser info, general location data, gameplay data and game service use data related to interactions with other users, advertising ID, data required to check payment records, game screenshots (game client error/crash occurrences) and Steam Identification No. may be generated and collected during the service use process. 

 
Please refer to the link below to see the current Black Desert Privacy Policy.  

Click here for the Black Desert Privacy Policy (Revised September 10, 2020) 

 

※ Revisions made to the Black Desert Operational and Privacy Policies will be in effect from September 10, 2020. Users who do not express disagreement with the revised terms will be automatically regarded as having agreed to the revised terms. 

※ Users who disagree with the revisions to the Black Desert Operational and Private Policies can request to either "Delete Account” or contact [Customer Service]. Please note that deleting one’s account will result in the irreversible deletion of all game information regarding one’s character(s) and item(s), and restoration will be impossible. 

※ Please send all inquiries regarding the revisions to the Black Desert Operational Policy and Privacy Policy to [Customer Support]. 

   

Thank you. 

TOP