This is the MMORPG, Black Desert.
It has come to our attention that players were unable to create a Family Name for their account and we truly apologize for the incovenience this has caused for all of you. At this time, we would like to inform all of you that this issue has now been fixed and you may now create your Family Name.
Thank you for your patience and understanding for this matter.
Rest assured that we will continue to do our best to provide the best gaming experience for all of you.