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Please Install the Black Desert launcher to start the game.

1 Run the downloaded BlackDesert_Installer_SEA.exe file to install the Black Desert launcher.

2 Please start the game once installation is complete.

Announcements

Notices [Notice] Changes to the Terms of Service, Privacy Policy, Operational Policy
Black Desert 2022-07-27 17:00

 

Greetings, Adventurers.

 

As we’re currently working on preparing the integration of your Black Desert account into the Pearl Abyss account system, we will be amending the current Terms of Service, Privacy Policy, Operational Policy and our Personal Information Processing Policy.

This should help to minimize the inconvenience Adventurers may face during the account consolidation.

Please refer below for more information about the upcoming amendment.



■ Privacy Policy Amendments

- Amended Policy: Privacy Policy

- Applied Date (Effective from): August 23, 2022

- Primary Changes

> Added details to the Consigned Service Providers and Consigned Duties under “partners and service providers"

> Added information regarding when information is transferred overseas

> Added contact details of the Pearl Abyss Chief Privacy Officer

- Amendments Details

Article Before After
3. Who does Pearl Abyss share your information with?

 

Elite Global Sourcing

Entrusted Tasks : Customer affairs service such as customer helplines, complaints handling, and DM sending
Use Period of Personal Information : Until the moment of membership deactivation/ withdrawal of consent or until the end of outsourcing contract 

Wisebirds 
Entrusted Tasks :
Media Operations, Reporting 
Use Period of Personal Information :
Until the end of the contract period 

Mezzomedia 
Entrusted Tasks : Media Operations, Reporting 
Use Period of Personal Information :
Until the end of the contract period  


Consigned Company : Epic Games S.a.r.l., Elite Global, GURU COMPANY, PayPal, Razer Gold, Cherry Credits, Boku 
Consigned Service Providers
: Black Desert SEA Service  
Consigned Duties 
-
Epic Games S.a.r.l.  : Detect and block hacking and malicious behaviors through service data analysis  
-Elite Global  : Perform customer counseling, complaint and other affairs handling, deliver notices, perform customer support tasks, giveaway shipping  
-GURU COMPANY  : Giveaway shipping  
-PayPal, Razer Gold, Cherry Credits, Boku : Payment tasks  
10. How do you contact Pearl Abyss?

● We designated the person responsible for protection of personal information.

PearlAbyss has designated selected personel to protect your personal information and to resolve any questions or complaints. Please contact our Customer Support at any time and we will respond promptly and fully.

If you have any questions about personal information protection or have issues related to personal information, please send an inquiry through Customer Support on our official website. (https://sea.pearlabyss.com/Support/Start/Index/pc) The Company will answer your inquiries as soon as possible.

Also, you may report any of your concerns regarding personal data while using our services to the personnel or department in charge of personal data protection. The Company will do its best to thoroughly address and answer all complaints as quickly as possible. Please contact the following institutions if you need to report or receive consultation about personal information.

Chief Privacy Officer 
Name: Jin-Young Heo (Title: CEO)
Number: +82) 1661-8572
Email: privacy@pearlabyss.com
Fax: +82) 031-624-5897

Department that handles issues on personal information
Department: Policy & External Relations Division
Number: +82) 1661-8572
Email: privacy@pearlabyss.com
Fax: +82) 031-624-5897



Privacy Policy Before Changes

Privacy Policy After Changes

 

* If you do not reject the amended Privacy Policy by the effective date of August 23, 2022 (Tue), you will be deemed as consenting to all changes.   

* If you do not agree to the changes made to the Privacy Policy, you may apply for ‘account deletion’ or demur through [Customer Support]. Please note that deleting your account means all your game data, including characters, items, etc., will be erased and any deleted game data cannot be restored.   

* Please contact us via [Customer Support] if you have any questions or concerns about the changes to the Privacy Policy. 

 

■ Terms of Service Amendments

- Amended Policy: Terms of Service

- Applied Date (Effective from): August 24, 2022

- Primary Changes

Terms of Service Before Changes

Terms of Service After Changes

 

■ Operational Policy Amendments

- Amended Policy: Operational Policy

- Applied Date (Effective from): August 24, 2022

- Primary Changes

Operational Policy Before Changes

Operational Policy After Changes

* If you do not reject the amended Black Desert Terms of Service, Operational Policy by the effective date of August 24, 2022 (Wed), you will be deemed as consenting to all changes.  

* If you do not agree to the changes made to the Black Desert Terms of Service, Operational Policy, you may apply for ‘account deletion’ or demur through [Customer Support]. Please note that deleting your account means all your game data, including characters, items, etc., will be erased and any deleted game data cannot be restored.  

* Please contact us via [Customer Support] if you have any questions or concerns about the changes to the Black Desert Terms of Service, Operational Policy. 

 

Thank you.

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