The official Black Desert website has been renewed with today’s maintenance, and we’ve stepped up our service’s security along with it. Refer below for information regarding the increased security in order to ensure a more secure service.
- ■ OTP is now required for the Web Central Market
We’ve continually updated the web Central Market against vulnerabilities with stronger verification processes. To provide the necessary security for such an important content, we’ve required the OTP service to use the Central Market.
Now, you must set up an OTP service to access the web Central Market. If you do not use an OTP service, you will no longer be able to access the web Central Market.
- ■ Implementation of the PC Registration Service
The PC registration service will allow you to designate certain PCs from which you can login to Black Desert. PC registration and changes to registration can be done in the game launcher; you can register up to 5 PCs at a time.
- ■ View your past login records
You can now view your login records from the past 6 months on MyPage. By keeping an eye on this menu, you can ensure there are no strange logins that you did not authorize. If you notice any strange logins, please change your password and contact Support.
- ■ New Password Change Campaign
The number of unsafe passwords being used on previous official website was too high; thus, leaving the security of those accounts vulnerable. That’s why we will be holding a Campaign for changing passwords to a safer format for accounts on the renewed website. Follow the steps below for a secure password.
1) Login to the website
2) View the password change notification
3) Redirected to the Recover Password window
4) Verify your account by email
5) Change your password after verifying your account
The password format was strengthened to the format below for service security.
■ New Password Format
- Must include letters (upper and lower Case), numbers, special characters (10-16 Character Limit)
- Uppercase and lowercase will be differentiated and only the following special characters can be used: !@#$%^&*()+=~_-.
You will be unable to access the game if you do not change your password. If you are unable to complete the email verification, please fill out the application below. We will provide assistance in the order received after checking your account information with the information provided.
※ Please be advised that assistance regarding this issue will only be provided until 2019, October 31st 23:59 GMT+8 (Last modified: 2019/10/15 12:30 GM+8)
※ The personal information you provide in identity verification application will be destroyed after the verification is completed.
You may encounter some inconveniences using the renewed website and the increased security, but we ask for your cooperation and understanding in order to ensure a more secure Black Desert service.
We will continue to work towards providing a secure service for our Adventurers.
[Notice] Game Restriction for Accounts Violating the Operational Policy (2019.09.05) Accounts Restricted on September 5, 2019 2019-09-05
[Notice] New Launcher and Login Issues Regarding issues with login/running the new launcher 2019-09-04
[Notice] Website Renewal for Black Desert Learn the ins and outs of the website! 2019-09-04
[Notice] [Completed] September 4, 2019 (Wed) Website Maintenance [Extended] 2019-09-02