Announcements

Notices [Notice] New Launcher and Login Issues
Black Desert 2019-09-04 11:30

 

Greetings Adventurers, 

 

Some Adventurers may face issues with login/running the new launcher after today’s maintenance. 

Please follow the guide below to possibly resolve these issues. 

 


 

  1. 1. Cannot Run New Launcher
  2. - Receive the error ‘Cannot download the patch Client’ when trying to run the launcher. 

 

How to Resolve: 

(1) Go to the [Official Website > Download > Download Client] and download the client file. 

(2) Move the newly downloaded client file to your Black Desert installation folder and replace the old client. 

(3) Run the Black Desert.

 

 

2. Cannot Login in the New Launcher

- Cannot login in the new launcher after successfully changing my password.

 

How to Resolve: 

(1) Navigate to your Black Desert installation folder. Delete the Cookies and Cookies-journal files.

(2) Run the new launcher and login.

 


 

If you cannot access the game after following the steps above, please contact us via [Support]. 

Go to [Support] 

 

We apologize for the inconvenience. Thank you for your understanding and cooperation.

 

 

 

 

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