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OBT Operational Policy

[Black Desert Online Operational Policy]

 

1. General Principle

- Definition of Operational Policy

This operational policy contains Pearl Abyss’ operational standard of its service and the  penalties for violation of the Terms and Conditions of Service(hereinafter referred to as "Restriction"), objection process to the restrictions, and the policy on recovery that should be known by the member (someone who agrees to the company’s Terms and Conditions of Service and hereinafter referred to as "member") playing the online game(hereinafter referred to as "game") provided by PearlAbyss (hereinafter referred to as "the Company") as he or she uses the service.

In accordance with Article 14 clause 2 of the Terms and Conditions of Service, the member shall be obliged to comply with all the provisions of this Operational Policy, and if the Member is in breach of this Operational Policy, he shall be deemed to have breached the Company’s Terms and Conditions of Service. In which case, the member can be subject to restrictions in accordance with the Operational Policies and Terms and Conditions of Service.

Any matters not mentioned in this Operational Policy shall be governed by the Company's Terms and Conditions of Service, and any matters other than that shall be applied and interpreted according to the relevant laws, rules and regulation of the country concerned and general social norms.

This operational policy is applicable to the Black Desert game service.

 

- Changes and Announcement of Operational Policy

The company can revise the operational policy to provide better service and notify the revised contents in a way that the member can easily know (through notice on the website, email, etc)

Members are advised to check the notice and e-mail contents for any changes in the operational policy. By clicking on the “OK” button to the notice sent to the members, it is hereby understood that the member has carefully read and fully understood the contents thereof. Thus,  Company shall not be held responsible for any  loss or damage suffered by the member or third parties caused by misapprehension of the operational policy or any changes thereto,

 

- Definition of GM, Role and Responsibility

GM stands for "Game Master." GM shall be in-charge ofmember’s inquiries and requests subject to the procedures and methods set forth in the Black Desert Online’s Operational Policy.

GM as far as practicable, shall address and respond immediately to service situations to ensure stable service of the Black Desert.

GM shall not engage in disputes between members. However, if the content of the dispute among the members is judged to be a serious matter related to game operation (such as destruction of game order, actual law, violation of public order, etc.), appropriate measures can be taken according to this operational policy.

GM is strictly prohibited from offering benefits to specific members and from providing information about upcoming Black Desert Online’s services, including updates and events unless a notice has been announced publicly.

GM shall not ask for or change/disclose member's personal information within the game. However, when requested to provide personal information through a legitimate procedure by a government agency or a judicial authority etc, the company may provide personal information to the agency concerned.

 

- Membership Rights and Obligations

Members should be aware of this operational policy, and the company is not obliged to provide assistance in case of problems or damages caused by the member’s failure to observe the operational policy.

When registering, you must provide accurate information. If you enter false and/or inaccurate information or steal information from others, you may be restricted from using the service. In addition, the member shall not be entitled to protection of rights regarding his account information. Ownership of game contents, such as characters and items in game, is owned by the company. A user can inquire about the problem through Customer Support while using the game and get guidance on how to solve it.

A member must report any problems such as bugs found during service use or errors or flaws etc in the game system to the company and must not let other members know the problems or use the problems for illegal purposes. Even after problems such as bugs and system errors occurred but a member does not report them to the company and takes advantage of the problems for the purpose of gaining benefits, it is deemed that the member has caused damages to other members. As such, he may be restricted from using the service in accordance with the Terms and Conditions of Service and Operational Policy.

Members shall be restricted from using the service for circulating and disseminating false information which may confuse other members.

The member shall be restricted to a service use. Should he violates any of the regulations specified in [8. Restrictions].

For the members under penalty of restriction of service use, the company shall not be held liable for his or her loss of some contents that require continuous management.

Because many members are playing the game at the same time, you must respect the rights of other members.

 

2. Policy on Recovery Support

If a member's item or character is lost or the data are changed due to a technological error of the company, and if the contents of the error are clearly confirmed by the in-game record, recovery will be given to the extent that it does not disturb the game balance

The character and item data of the member can be modified, changed, or deleted at any time according to game planning or operational judgment, and the recovery will not be given in such cases.

In principle, losses that occur due to member’s failure to understand the contents of game system, operational policy, notices in the game, and notices on the website or due to negligence on the member’s part are not the subjects of recovery except for the damages enumerated under  Paragraph3 hereof on Recovery Support Criteria Table. The recovery will be processed based on the stored data and any loss that does not have history cannot be recovered...

Request for recovery  shall be made within fifteen (15) days from date of loss through our Customer Support on the website. For the affiliated services, recovery support services that require verification of the member’s membership information shall be subject to limitations.

 

3. Recovery Support Criteria Table

The recovery for the losses incurred during the gameplay due to the member's fault or system error is subject to the Recovery Support Criteria Table below. For  cases not listed below, the general principles of recovery will determine whether or not a recovery is possible

 

Recovery Support Criteria Table

Category

Details and Specifics

Recovery

Status

Notes

Character

A character that was accidentally or mistakenly deleted

- the opportunity is limited to 1 time per year for each account

  • The deleted character is recovered with its character data stored at the time of deletion
  • If the same character name exists, the name of the character to be recovered is arbitrarily changed before the character is recovered.
  • If the member has no more character slots, the recovery is not possible.
  • characters below level 10 cannot be recovered

Vehicles

Vehicle(Donkey, Horse, Wagon, Ship, etc)

X

 

Quest

Choose the wrong item after completing the quest.

X

 

Events and

Achievements

Choose the wrong elective rewards for events and achievements

X

 

Item

The items (including character experience)lost due to the character’s death

X

 

Purchase items mistakenly at an NPC store.

- the opportunity is limited to 1 time per month for each account

Exception: Not recoverable in case that the member purchased mistakenly random-priced items at a secret store etc

Items that were sold mistakenly to NPC stores

X

 

Items accidentally deleted

- the opportunity is limited to 2 times per year for each character

  • Exception: the paid content are recovered according to the record at the time of deletion.
  • Periodic items that have limited period of use may be difficult to recover

Items lost because extraction was done mistakenly

X

 

Mail that you deleted mistakenly.

X

Note that the mails with items attached cannot be deleted

Request on removal of items that cannot be deleted by oneself

Note that the items that you agreed to delete at the time of deletion cannot be recovered

Items used in cooking, alchemy, and crafting

X

The items are not recoverable because they are put into the system that makes a probabilistic outcome.(“Random Number Generator”)

Items that monsters drop at the coordinates that cannot be accessed.

X

The items dropped by monsters are not recoverable because the owner is not known.

Items of which enhancement count has been decreased due to the failure of enhancement

X

Stone items evaporated due to the failure of enhancement are not recoverable as well.

Damages from  Account Hijacking

  • The items transferred in abnormal manner are retrievable
  • The loyalties and pearls consumed in abnormal manner are retrievable.

(1) Retrieval

  • Retrieval means to return the item in the converted state if the item has been transferred from the member's account and has been converted through exchange / sales / purchase / consumption / enhancement etc.

※The item is retrievable if 15 days have not passed since the date of receiving the report on damage

※ Exception: Items related to Real Money Trades are excluded from the subjects of recovery

Guild (including clan)

Items used for receiving guild quest  and carrying out quest progress

X

 

Recovery of a disassembled guild (clan)

X

 

Pearl

Shop

Wrong items purchased at the Pearl Store.

- The opportunity is limited to 1 time per month for each account

  • Recoverable within 15 days from date of purchase
  • Unopened / Unused / Not Equipped Items are recoverable
  • Recovery will be made to the character who made the purchase
  • For time-limited items, they will be recoveredwiththe time remaining at the time of the recovery date

The items wrongly and mistakenly gifted to someone through Pearl Store.

- The opportunity is limited to 1 time per monthfor each account

  • 1. Recoverable within 7 days from the time the gift was received by another character
  • 2. The company will remove the item and the giver will be refunded with pearls.
  • However, not recoverable if the receiver took the item from the mail.
  • 3. Not recoverable if the receiver does not agree to the item recovery

Loyalties

Purchase wrong items on the Loyalties Tab.

- the opportunity is limited to 1 time per monthfor each account

  • Recoverable within 15 days from date of purchase
  • Unopened / Unused / Not Equipped Itemsare recoverable.
  • Recovery will be made to the character who made the purchase
  • For time-limited items, they will be recovered with the time remaining at the time of the recovery date

Fraud

Damages fromFraud(Cases where the intent of Fraudis clearly identified through in-game records)

- The opportunity is limited to 2 times per year for each account(based on the period of January 1 to December 31 of each year)

(1) Retrieval

  • Retrieval means to return the item in the converted state if the item has been transferred from the member's account and has been converted since through exchange / sales / purchase / consumption / enhancement etc.
  • If the item is used or destroyed, it cannot be recovered.

Items lost or damaged due to the Fraud-relatedtoReal Money Trade are not recoverable.

  • ※Recovery shall be restricted for items that are intentionally lost by a member or that are in violation of system settings or are potentially exploitable within the game..
  • ※Recovery requested due to a buyer's remorse for reasons such as update or the changed item settings etc is excluded from the subjects of recovery.
  • ※Recovery for each item is processed based on the stored data, and if the records of the loss do not exist, the loss cannot be recovered..

4. Policy on Naming

A member should not use names that violate the operational policy when she or he creates nickname, family name, character name, and guild name that are used in the Black Desert Online’s website and game.:

- Names that impersonates GM or the company’s employee.

- Names that include swear words and foul language.

-Names that slander or degrade specific race, nationality, ethnicity, religion, gender, person, disability, etc.

- Names of antisocial mood

- Names of sexually explicit or obscene contents

- A name that contains content that is intended to infringe or damage the rights of 3rd violation parties, including honor, portrait rights, and personal information.

- Names that are deemed to have the intention of buying or selling an account/item in exchange for real money/actual product.

- Names that can be confusing to other members of the game, such as NPC names and items.

- Names that contain the purpose of advertising/promoting a particular target.

- In case you differently change the spelling of the name that the naming policy prohibits or in case you combine the prohibited name with other letters.

 

Names that fall into the above criteria may be changed or deleted without prior notice, and if the violation is serious or repeated, separate restrictions may be imposed in accordance with the operating policy.

 

5. Policy on Website Operation and Posting

The company may suspend the website service for the purpose of regular preventive maintenance or to improve the quality of service.

This policy on posting is the operational policy applied to the Black Desert website bulletin board.

A post is a text, image, and voice or the information composed thereof such as articles, pictures, videos posted by a member as he or she uses the black desert website service such as a bulletin board, etc.

In order to establish a healthy community culture for everyone to use together, the company may delete or transfera post or files without prior notice in accordance with Paragrapg 6.Table of Restrictions on Inappropriate Posts.

For the matters not listed in the Policy on Website Posting, Terms and Conditions of Service will apply, andif the content of the Terms and Conditions of Service differs from the content of the Policy on Website Posting, the Policy on Website Posting will take precedence..

 

6. Table of Restrictions on Inappropriate Posts

In the event that a member commits any of the acts described in the "Table of Restrictions on Inappropriate Posts" below, the subject posts and comments shall be deleted by the Company. Further, the erring member be  subject to the restrictions on writing on the website as follows: (1-day block for 1st violation, 3-days block for the 2nd violation, 7-days block for 3rd and further violations), and a permanent block shall be imposed for the 4th violation or further.

 

Category

1st violation

2nd violation

3rd violation

4th violation

Serious Cause

Table of Restrictions on Inappropriate Posts

- The posts and comments will be deleted

-Writing block for 1day

- The posts and comments will be deleted

- Writing block for 3days

- The posts and comments will be deleted

-Writing block for 7days

- The posts and comments will be deleted

- A permanent block on writing on the website

- A permanent block on writing on the website

- A permanent  block on the game service

"Posting of Inappropriate Posts" means the act of posting of any of the following subparagraphs or any words of similar import:

 

  • (1) The acts of posting any of the following posts:
    • A post that infringe on the rights (copyright, patent, etc.) of the company or 3rd violation parties
    • A post that damages the honor of the company or a 3rd violation party
    • A post containing personal information (personal identification information, location, contact, email, etc.) of the writer / other people.
    • A post that causes any sexual humiliation, disgust, displeasureor the like to other people.
    • A post intended to defame or harass others (including personal attack and rumors)
    • A commercial post intended for profit (prize giveaway event, product advertisement, website promotion)
    • A post that contains malicious codes or causes system failure
    • A post that has a strong ideological/religious tone.
    • A post that gives guidance to or advertises illegal programs, private servers, etc.
    • A post that maliciously disseminate false information about certain individuals and the company.
    • A post that confuses the company and others by disseminating unclear content, or that directly or indirectly causes damage.
    • A post that degrades or discriminates race, sex, or a specific region.
    • A post that promotes or degrades certain religion or ideology.
    • A post that is related to Real Money Trades or item transactions.
    • A post that is related to the act of sharing, lending and trading account information with others
    • A post that impersonates other people including Game Master, bulletin board administrator, and the company's employee
    • A post that encourages violence, delinquency, and gambling spirit
    • A post that is related to violation of Terms and Conditions of Service
    • A post that is irrelevant to the nature of the bulletin board or disturbs the community
    • Other posts that are prohibited by Terms and Conditions of Service, policies of each bulletin board, and related laws and regulations.

 

  • An act of interrupting the operation of the bulletin board by registering a large number of posts in a short time or repetitively posting the same contents.
  • If an inappropriate post is found, the company will block the post registrant in accordance with this provision and the post itself can be deleted, transferred or blocked from being read by the person who wrote the post as well as the reply commenter.
  • In the event of serious misconduct , such as but not limited to causing severe damages to the company or to other members, or violation of related laws, the company  can dispense with the scale of penalty on restrictions on writing and block permanently  the erring member on website service or on Black Desert game service immediately.

 

7. Policy on Use Restrictions

 

- Restrictions and Reporting Process

The restrictions and reporting process for the violation of the Terms and Conditions of Service and Operational Policy are as follows.

A violation of terms/policy occurs  → (make reporting) → Game Master investigates → (send prior notification) → impose restrictions →make objections → Notify the result of objection

Whenever possible,  reports  regarding "Fraud," "Swear Words," and "Account Hijacking" should be made within 15 days from occurrence or discovery thereof, whichever is earlier.

The company shall make efforts to respond to you regarding the processing progress within 48 hours after the company receive your report. However, if it takes time to identify the facts, the response time may take up to 15 days.

The company will notify the member of the details of the restrictions, the reason for the restrictions, etc. through e-mail and client messages etc. at the time of imposing restrictions. However, for the matters related to some acts that are specified separately in the Terms and Conditions of Service, the company may notify later.

 

- How to make reporting/inquiries and objections

Customer Support: Through [Customer Support] on the website, a member can make inquiries/requests/suggestions related to the account including game service, and can make objections against imposed restrictions.

Possible result of objections: If the objection made by a member is deemed reasonable, the company will immediately withdraw the restrictions imposed on the member and make adjustments and recoveries on the adjusted items etc.

 

- Types and Criteria of Restrictions

The types of restrictions are as follows:

①   Temporary restrictions on access to the game functions and forced changing of names (hereinafter referred to as "Warning"): These includes temporary restrictions on access to the game, banning chatting, restrictions on in-game actions, forcibly changing names of character/family/guild etc, deleting an image, Game Master's warning/suggestion etc.

- Temporary restrictions on access to the game may also be placed by the Company in order to urgently check on the bugs as well as the damages or harmful effects,  it may have caused. A notification shall be issued once the temporary restriction have been lifted.

② Restrictions on the use period of the game (hereinafter referred to as "Period(dates)Block"): It is a restriction that restricts the use of all services related to the game (such as game accounts, bulletin boards, etc.) for a certain period of time.

③ Permanent restrictions on using the game (hereinafter referred to as "Permanent block"): This is a restriction that completely disqualifies a member's account by permanently restricting the use of all services related to the game (for example, game accounts, bulletin boards, etc.)

④ Retrieval: It is a restriction where the company deletes the game data or changes the quantity/ quality of the game data (all data that can be acquired in the game system and that are 'numerically quantifiable' such as experience points, contribution points, etc.) and items etc that are acquired by a character and family etc through illegitimate means such as but not limited to  the violation of the Terms and Conditions of Service or the Operational Policy.

⑤ Punitive retrieval: It is the restriction where the company deletes the game data or changes the quantity/quality of the game data (all data that can be acquired in the game system and that are 'numerically quantifiable' such as experience points, contribution points, etc.) and items etc that are acquired by a character and family etc if the member's violation of the Terms and Conditions of Service or Operational Policy is determined to seriously affect the entire game economy, or if it is determined to have a negative effect on other members' use of the game.

-'Punitive retrieval' and 'Retrieval' can be imposed at the same time, and the range of the punishment can be as large as 2 times of the total amount obtained depending on the severity of the violation.

⑥ Chat block: It is the restriction that restricts the use of the in-game chatting function for a certain period of time.

 

The criteria for restrictions are as follows:

The company can impose "Retrieval" and "Punitive retrieval" at the same time when imposing "Permanent block". In addition, "Retrieval" and "Punitive retrieval" can be imposed simultaneously when "Restrictions on the use of the game" or "Warning" is imposed.

If two or more violations of the Terms and Conditions of Service have been violated at the same time, the company can impose restrictions based on the most serious violation to each act.

If a 3rd violation party uses a member's account and violates the Terms and Conditions of Service and Operational Policy during the account sharing, restrictions may be imposed on the member and the account.

If a member acquires an item  acquired by a member   in violation of the Terms and Conditions of Service and Operational Policy, the company will retrieve the item and all related numerical data from the character/family. Also, the account that obtained the item and data may be subject to restrictions in accordance with the Operational Policy.

Example: If you take over an item acquired by a member in violation of Terms and Conditions of Service and Operational Policy through "Fraud", "Real Money Trade", "Bug Abuse", "Gambling", "Payment Theft", "Use of Illegal Programs" etc, the company will retrieve the item and impose restrictions on the use of the game for the account that obtained the item.

 

8. Table of Restrictions Criteria

If any act listed in the "Table of Restrictions Criteria" below is committed, the member who made the act shall be held legally liable and shall be subject to strong restrictions and penalties imposed by the company. The list of violations enumerated hereunder is not exclusive, and may include other offenses which constitutes violations of the Terms and Conditions of Service and Related Laws, and any other acts that seriously affect the balance or system in the game.

Depending on the severity of the violation made by the member, Warning, Period Block, Permanent Block, Retrieval, Punitive Retrieval etc. shall be imposed. In addition, two or more restrictions can be imposed at the same time, depending on the violation, in which case, the company will impose restrictions based on the most serious violation.

Even if several members violate the same matter, the company can make judgment on which restrictions should be imposed among Warning, Period Block, Permanent Block, Retrieval, Punitive retrieval etc, depending on the severity of the act by the doer.

Other than that, if a member's act is found to be incompatible with relevant laws and regulations, the company will immediately take strong actions of restrictions and the company can ask for investigation or help to the authorities concerned and judicial authorities, and vice versa, the company will respond immediately in case there are requests from the authorities concerned and judicial authorities for cooperation..

 

List of violations

Details of the Violation

Details of Restriction

Applicable(2 or more can be imposed simultaneously)

Warning

Period Block

Permanent Block

Retrieval

Punitive retrieval

Account Hijacking

"Account hijacking" refers to the following:

• (1) act causing damage to the account data etc. (family, character, item, pearl, loyalties, etc) through unauthorized access to another member's account.

•※For Account Hijacking, it is possible to verify and investigate only the damages related to the accounts for the Black Desert.

Permanent Block

 

 

O

O

O

PaymentTheft

"Payment Theft" refers to the following:
• (1) act of making payments for service use etc through unauthorized access to another person's payment method.

Permanent Block

 

 

O

O

O

Identity

Theft

"Identity Theft" refers to the following:
• (1) Creating an account using the personal information of another person

Permanent Block

 

 

O

 

 

Account Trade

"Account Trade" refers to the following:
• (1) act of trading an account or a character in an account in relation to the matters that fall into the “Real Money Trade” category

Example) the act of buying or selling an account for the Black Desert in exchange for real money.

• (2) act of exchanging an account or a character in an account with another person's account or a character in another person's account.

Permanent Block

 

 

O

 

 

Real Money Trade

“Real Money Trade”refers to the following:
• (1) act of trading items, game accounts, characters, etc. with real money or real goods/services or encouraging such thereof.
Example) An act of trading game money withreal money
• (2) act of trading items, game accounts, characters, etc. with the items of another game or encouraging thereo.

• (3) act of trading Acoin and paid content with real money/real goods.
• (4) act of trading Acoin and paid content with items (including items from other games)

(Exception:the act of trading an item transferrable between characters in the game, with other items through the way sthat is allowed by the game system)
• (5) act of making another person raise a character in return for real money or real goods/services or encouraging, advertising such act.
• (6) In return for real money or real goods/services, the act of manipulating market prices by repeatedly trading certain items and transferring the ownership of in-game goods.
• ※ Exception: the act of trading an item transferrable between characters in the game, with other items through the way that is allowed by the game system.

• (7) act of advertising the websites etc that bridge the trading cases that fall into "Real Money Trade" category or “Account Trade” category

Permanent Block

 

 

O

 

 

Attempting Real Money Trade

“Attempting Real Money Trade”refers to the following:
• (1) “act of attempting or advertising each case of the “Real Money Trade” category.
Example)An act ofrepeatedly uploading a region name, number, or phone number for no good of the game.

Example)A chat and bulletin board message that are judged to have the intention of trading paid content, paid items, an account, and a character etc in exchange for real money/real product.
Example)An act of creating a family name and a character name that are judged to have the intention of trading paid content, paid items, an account, and a character etc in exchange for real money/real product

Example)An act of creating a family name, a character name, and the chat contents that allude 'real money trade' related to paid content, items, an account, and a character etc.
Example)An act of trading actual product/ items/ an account/ a character through the medium of a family name and character name..

Example) An act of advertising in the game or on the Black Desert website for profit
Example)An act of advertising and selling the characters/items that cannot be traded in the in-game system.
Example)An act of attempting to manipulate the market price by repeatedly buying and selling certain items

• (2) act of attempting or advertising each case of “Account Trade"category.
• ※ If you start a chat for the purpose of engaging in Real Money Trade, the company may impose chat block without prior warning.

1st violation: restrictions for 7 days

2nd violation: restrictions for15 days

3rd violation : Permanent Block

O

O

O

 

 

Market Price Manipulation

“Market Price Manipulation” refers to the following:
• (1) act of causing damages to other people by manipulating the Market Price of an item in the game.
• (2) act of advertising or aiding in the commission of the above.

 

Example) An act of repeatedly trading at Maximum Price in order to raise the market price of a certain item.

1st violation: restrictions for 7 days

2nd violation: restrictions for 15 days

3rd violation : Permanent Block

O

O

O

 

 

Gambling

“Gambling” refers to the following:
• (1) act of causing damages to other participants and causing benefits to a certain person in his or her asset and property through an accidental result from betting an item etc.
• (2) act of helping or advertising the progress of (1) above

1st violation: restrictions for 7 days

2nd violation: restrictions for15 days

3rd violation : Permanent Block

O

O

O

 

 

Fraud

“Fraud” refers to the following:
• (1) act of gaining unfair advantages in the game by cheating other members.
Example) An act of taking unfair advantages by impersonating an acquaintance of the victims such as guild members, etc.
Example) An act of manipulating market prices and gaining profits by repeatedly distributing false patch information.
Example) An act of receiving paid content and items from other members after deceiving them that you would give them an item.

• ※ In the case of "Fraud" that impersonates a Game Master or the company’s employee, the company may immediately impose the "Permanent Block"

Permanent Block

 

 

O

O

O

Fraud Attempt

"Fraud Attempt" refers to the following:
• (1) act of attempting “Fraud”
Example)An act of attempting to gain unfair advantages by impersonating an acquaintance of the victims such as guild members, etc.
• ※ In the case of "Fraud Attempt" that impersonates a Game Master or the company’s employee, the company may immediately impose the "Permanent Block"
Example)An act of attempting to gain unfair advantage from other members by impersonating a Game Master or the company’s employee

1st violation: restrictions for 7 days

2nd violation: restrictions for15 days

3rd violation : Permanent Block

O

O

O

 

 

Bug Abuse

“Bug Abuse” refers to the following:
• (1) act of gaining advantages or causing damage to other members by abusing game errors or service errors.
Example) An act of gaining profit by repeatedly buying and selling the items the sales price of which is higher than the purchase price.
Example) An act of reproducing an item by abusing a game error.
• (2) act of affecting the game balance or game system by abusing game errors or service errors

Example: An act of abusing program errors to shut down a server.
• ※ Regardless of the intention and imposed/not imposed restrictions ,any benefits obtained through the use of bugs are subject to retrieval and adjustment at any time.

Permanent Block

 

 

O

O

O

Bug Abuse (minor)

“Bug Abuse (minor) "refers to the following:
• (1) act of gaining a minor advantage by abusing game errors or service errors

• (2) act of causing minor damages to other members by abusing game errors or service errors
Example)Attacking other members from unreachable locations by abusing topographical errors.
• ※ Even if such act is unintentional, the company is not precluded from imposing the restriction of "adjustment of items, etc." that is deleting related items or adjusting experience points etc.

1st violation: restrictions for 7 days

2nd violation: restrictions for15 days

3rd violation : Permanent Block

O

O

O

O

O

Monster AI Abuse

"Monster AI Abuse" refers to the following:
• (1) act of continuously hunting monsters at the coordinates where opponents cannot attack the member because of “Monster AI”
Example)An act of continuously hunting monsters at the places where the monsters cannot reach and attack the member.
• (2) act of gaining experience points or items etc in relation to the (1) above
Example)An act of hunting by abusing monster AI and then acquiring items using another character of another account

1st violation: restrictions for 7 days

2nd violation: restrictions for15 days

3rd violation : Permanent Block

O

O

O

O

O

Abusing

"Abusing" refers to the following:
• (1) act of gaining advantages by avoiding limitations of the game system through an abnormal way
Example)An act of intentionally manipulating win or lose to drive profit to one party during RvR / PvP between opposing forces
• (2) act of advertising or aiding in the commission of the above. • ※ Regardless of the intention and imposed/not imposed restrictions, any benefits obtained through avoiding limitations of the game system are subject to retrieval and adjustment at any time.

1st violation: restrictions for 7 days

2nd violation: restrictions for 15 days

3rd violation : Permanent Block

O

O

O

O

O

Disrupting Gameplay

"Disrupting Gameplay" refers to the following
• (1) act of disrupting the normal gameplay of another member or several members by abusing the game system or operating system
Example)An act of continuously slandering, ridiculing, or intimidating others as following other members
Example)An act of disrupting the process of other members doing an important scenario quest by blocking a path of a certain area.

Restrictions for 7 days

O

O

 

 

 

Disrupting Game Operation

"Disrupting Game Operation" refers to the following:
• (1) act of disrupting another member’s normal use of the game by abusing GM service or Customer Support
Example)A case of falsely reporting a normal member as an illegal program user or a bug user.

Example)A case of falsely reporting that damages have incurred from an account hijacking, fraud, swearwords etc.

• (2) act of disrupting the normal game operation of the company by abusing GM service or Customer Support.

Example)An act of making the same inquiries or reports repeatedly to disrupt the normal operation.

Example)An act of making such expressions of swear words, slandering, provoking sexual humiliation to disrupt the operation of Customer Support.

• (3) act of insulting and intimidating the Game Master using swear words and other similar acts.

•The company may impose restrictions on the use of GM service or Customer Support in case the acts of disrupting the company's operation are deemed serious.

Restrictions for 7 days

O

O

 

 

 

Spreading False Information

"Spreading False Information" refers to the following:

• (1) act of spreading and inciting unconfirmed contents (such as an outbreak of a bug etc) to cause confusions or direct or indirect damages to other members.

•If the broadcast is so widespread that it has significantly affected the game balance or system, the company may immediately impose the "Permanent Block".

Permanent Block

 

 

O

 

 

Modulation of Client Program

"Modulation of Client Program" refers to the following:

• (1) act of modulating the client program provided by the company without the company’s permission

Permanent Block

 

 

O

O

O

Data Manipulation and Extraction

"Data Manipulation and Extraction" refers to the following:

• (1) act of manipulating the flow of data between a user's computer and a company server, while the member uses the company's game and service.

• (2) act of extracting information that the company has not disclosed

• (3) act of developing, sharing, distributing, abusing such data manipulation and extraction methods.

Permanent Block

 

 

O

O

O

Attacks on Game and Service Servers

"Attacks on Game and Service Servers" refers to the following:

• (1) act of attacking the company’s game server and service server and an act of developing, sharing, distributing, abusing such methods.

•If any of the above acts have been committed, the company may not only immediately take strong actions of restrictions but also ask for investigation to the authorities concerned and judicial authorities.

Permanent Block

 

 

O

O

O

Use of Illegal Programs and Macros

"Use of Illegal Programs and Macros" refers to the following:

• (1) act of using the computer programs macros, devices, or equipment (hereinafter referred to as "Illegal programs") that disables the technological protection of the service or disrupt the normal operation of the service.

Example) An act of using the programs and macros that enable members to perform any actions that require a member's direct operation without the member’s operation.
Example) An act of using the programs and macros that enable a simple operation of the action that requires a member to operate through multiple steps by omitting some of the steps.

Example) An act of using the programs and macros that enable the actions that a normal member is not allowed to perform due to restrictions made by the game system and game client program.

Example) An act of using the programs and macros that enable a member to view or change the contents of a client or server program.

Example)An act of using the programs and macros that enables a member to access multiple accounts simultaneously on a single PC

•※ If a user uses "Illegal program" while using multiple accounts at the same time on a single PC, "Use of Illegal Programs " will be applied to all the accounts accessed at that time.

Permanent Block

 

 

O

O

O

Producing Illegal programs and macros, etc

" Producing Illegal Programs and Macros, etc." refers to the following:

• (1) act of producing or distributing the programs, macros, devices, or equipment that enables each case of the "Use of Illegal Programs and Macros" category.

• (2) act of changing or re-making a client or server program

Permanent Block

 

 

O

O

O

Bot

"Bot" refers to the following:

• (1) act of using the game with multiple accounts or through a systematic and collective manner for profit-making purpose

Example)An act of gaining the items illegitimately through "Illegal programs and macros" or "Gambling" using multiple accounts. An act of transferring such items. An act of exchanging such items with the real money.

Permanent Block

 

 

O

O

O

Chat Abuse

"Chat Abuse" refers to the following:

• (1) act of disrupting the several members' use of chat by uploading same contents repeatedly or uploading immoderate contents in the chat window.

• ※ In case a user proceeds with "Chat Abuse", the company may impose Chat Block without prior warning.

• ※ Depending on the severity of Chat Abuse, the company may impose Chat Block from minimum 60 minutes to maximum 1 day.

1st violation: restrictions for 1day

2nd violation: restrictions for3days

3rd violation : restrictions for 7 days

O

O

 

 

 

Commercial Promotion and Advertisement

"Commercial Promotion and Advertisement" refers to the following:

• (1) act of promoting and advertising a content that is not related to the game or to the company through the in-game chat window and bulletin boards etc.

Example) An act of promoting and advertising the content that is not related to the game through the in-game chat window etc.

Example) An act of promoting and advertising all commercial/private servers etc. that are not related to the game but are for profit-making purposes.

Example) Other acts of promoting and advertising all kinds of things against the company's will.

•If the act of promoting and advertising is done in a repeated manner, or is targeting several members, or is deemed to cause severe impact on the game balance or system, depending on the severity of the issue, the company may immediately impose the "Permanent Block".

• ※ In case a user proceeds with chatting for commercial promotion and advertisement, the company may impose Chat Block without prior warning.

1st violation: restrictions for 1day

2nd violation: restrictions for3days

3rd violation : restrictions for 7 days

O

O

O

 

 

Use of inappropriate names

"Use of inappropriate names" refers to the following:

• (1) act of using a name that impersonates Game Master or the company’s employee.

• (2) act of using a name that includes swear words and foul language

• (3) act of using a name that causes disgust or sexual humiliation to other members

• (4) act of using a name that slanders, ridicules, or degrades specific nationality, ethnicity, region, religion, race, gender, disability, etc.

• (5) act of using an antisocial name.

• (6) act of using a name that intended to infringe or damage the rights of third parties, including honor, portrait rights, and personal information.

• (7) act of using any other names that are prohibited by the Terms and Conditions of Service

• If a user repeatedly violates the "Use of inappropriate names" category for the purpose of offending other members, the game master or the Company, the company may impose the restrictions set forth in the "Use of Inappropriate Language" category.

• ※ If a character name, family name, guild name, or vehicle name is deemed inappropriate, the company may impose restrictions first, then change or delete the name. (Including warnings)

Names get changed and restrictions for7 days

O

O

 

 

 

Use of inappropriate UCC

"Use of inappropriate UCC" refers to the following:

• (1) A UCC of contents that slanders, ridicules, or degrades specific nationality, ethnicity, region, religion, race, gender, disability, etc.

• (2) A UCC of contents offensive to the other party, • (3) A UCC that Infringes the copyright or portrait right of the company

• (4) A UCC that contains antisocial content

• (5) Other UCCs of the contents that are prohibited by the Terms and Conditions of Service.

• ※ Guild Insignia is included in the ‘Use of abusive UCC’ category

• ※ If a UCC is deemed inappropriate, the company may impose restrictions first, then delete the UCC. (Including warnings)

Image gets deleted and restrictions for7days

O

O

 

 

 

Use of Inappropriate Language

"Use of Inappropriate Language" refers to the following:

• (1) act of using swear words and foul language.

• (2) act of making expressions or behavior that causes sexual humiliation to other members such as, but not limited to the use of dirty words or sexual portrayals

• (3) act of slandering, ridiculing, or degrading specific region, religion, race, disability, etc.

• (4) act of making expressions or behavior that may cause fear to the other people or may be deemed as a threat to the real life.

• (5) Other acts, expressions or communication prohibited by the Terms and Conditions of Service which causes discomfort or disgust to the another person.

• ※ If a user proceeds with chatting that contains ‘Use of Inappropriate Language’, the company may impose Chat Block without prior warning.

• ※ Depending on the severity of the chatting that contains ‘Use of Inappropriate Language’, the company may impose period restrictions on the game use from minimum 1 day to maximum 30 days.

1st violation: restrictions for 1day

2nd violation: restrictions for3days

3rd violation : restrictions for 7 days

O

O

 

 

 

※For the members under penalty of restriction of service use, the company shall not be held liable for his or her loss of some contents that require continuous management.

 

 

9. Long Term Inactive Account Policy

In order to improve the service and for smooth game operation, the company may delete the game data of the characters under level 10 in the account (hereinafter referred to as "long term inactive account") under the following condition:

- If an account has not been accessed for at least six (6) months. In case the company deletes the game data of a character in the account that has been inactive for a long time, the company shall notify the member of the schedule of the deletion process and details in advance.

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