"FAILED TO CONNECT" PROBLEM STILL HERE
Feb 22, 2019, 18:57 (UTC+8)
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Last Edited on : Feb 22, 2019 (UTC+8)
# 1
"FAILED TO CONNECT" PROBLEM STILL NOT FIXED
When this update released: https://www.sea.playblackdesert.com/News/Notice/Detail?BoardMasterNo=1&CountryType=en-US&SearchType=&SearchText=&isProgress=True&BoardType=2&boardNo=2037. The connection was OK, temporary. No problem, we all thought Pearl Abyss already fix it. We all happy.
SUDDENLY. Hotfix release: https://www.sea.playblackdesert.com/News/Notice/Detail?BoardMasterNo=1&CountryType=en-US&SearchType=&SearchText=&isProgress=True&BoardType=2&boardNo=2039
THE CONNECTION PROBLEM. RETURN. AND... IT MUCH MUCH MUCH WORST. 10 TIMES LOGIN FAILED NO MORE. NOW 30+ TIMES LOGIN, STILL FAILED!
I WANT COMPENSATION! MY VALUE PACK DURATION TICKING BUT I CAN'T PLAY! F'!
ISP: TM Streamyx (MY)
Last Edited on : Feb 22, 2019 (UTC+8)
# 2
Yes bro i have no problem login or switch server or switch character after the maintenance on 20/2/2019. I though PA fixed the problem but forgot to mention or they accidently fixed the problem which i am happy to know. But on 21/2/2019 when i try to login, the rng is back.
Last Edited on : Feb 23, 2019 (UTC+8)
# 4
So now we know this shatstorm is their doing, and they hotfixed it so that we continue having the problem
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Kisakinomiya
This was deleted by the writer.
This was deleted by the writer.
Last Edited on : Feb 23, 2019 (UTC+8)
# 8
They just tell you to do this:
Hello,
You have reached Pearl Abyss Customer Support. My name is GM Glish and I am here to assist you.
Thank you for contacting us. I understand you are troubled with the connectivity. In line with your concern, please provide us with the following information below.
1.)https://www.whatismyip.com/
2.)Screenshots of CMD Results: (To open CMD, at the taskbar, select Start and then type run. type cmd)
Use the following commands in the CMD and provide us an uncropped screenshot of it.
- Screenshot 1: ping 203.208.177.37
- Screenshot 2: tracert 203.208.177.37
3.)Screenshot of Speedtest Result:
Since you can only upload two files in your ticket reply, please make sure to save your multiple screenshots into one or two files.
Your immediate response with the requested information is eagerly being awaited by our support team
We hope for your kind understanding of this matter.
If you have other concerns, do not hesitate to contact us for assistance.
Truly Yours,
GM Glish
Pearl Abyss Customer Support Team
Then after that they say they'll send it to the approriate team but after that nothing... they just leave you hanging, they say they will update you but how? There is no reply button on their tickets they just mark it as "solved" I just don't bother anymore now makes me want to quit the game.
Last Edited on : Feb 24, 2019 (UTC+8)
# 9
It will take a while before you get the failed to connect box to pop up, if the screen doesnt go to the server selection after 5 seconds just close the game via task manager. same goes with the next one. saves me a lot of time. From half an hour of my time spent on doing rng login reduced to just 2-5mins most of the times and sometimes on bad day 5 -15mins. but still it is really annoying when you have to do the same thing over and over again. I stopped spending money on this game since last month, Its just not worth it anymore. Now i started to do trade since my vp runs out soon. Too bad we dont have loyalty vp in our version. Am i the only one who thinks that we get a crappy version of black desert compare to other version. There are a lot of stuff that we dont have in our version but others do.
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